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Report: #1174215

Complaint Review: Nutra Customer Service - California

  • Submitted:
  • Updated:
  • Reported By: Rhonda — Dover Ohio
  • Author Not Confirmed What's this?
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  • Nutra Customer Service California USA

Nutra Customer Service Linda - Supervisor Bought Garcenia off web for $2.95 never said anything else, but charged my card 3 weeks later for $63.65. When I called, she said you had to cancel within 14 days of ordering. That was never said in the ad at all!! California

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 I ordered Garcenia off a web page that stated it was only $2.95 for shipping. I also ordered Kambenia, I only ordered one bottle, they charged me for 3.

3 weeks later, I noticed a charge on my account with just numbers beside it. When I called the bank, they said it was an Organic place in Californial and gave me their number.

When I called they stated that I needed to call and cancel within 14 days from the date I ordered. I explained I just recieved them last week and didn't even open the bottle yet. It never stated on the website that you had to cancel anything, They will charge you each month. I wanted to send it back and they said I could but had to pay the shipping plus a $9.95 restocking fee.

I tried to speak with a manager but they kept telling me the same thing, there was nothing stated about the 14 day cancellation and to charge me a restocking fee when we have to pay the shipping fee?? They were very rude to me and no matter what I said, I am not getting my money back.

This report was posted on Ripoff Report on 09/03/2014 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nutra-customer-service/california/nutra-customer-service-linda-supervisor-bought-garcenia-off-web-for-295-never-said-an-1174215. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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