Complaint Review: Nutra Health - mooresville North Carolina
Nutra Health Misleading on-line ordering page mooresville North Carolina
I ordered Explosive Muscle and Testosterone Reload on line in March, 2017 after reading the testimony of a couple of endorsers. The Free Samples cost $5.99 for Shipping and Holding only. But a few days later, I was charged $79.93 and $89.95. To add insult to injury, I was again charged $79.93 and $89.95 in April, 2017.
I complained to their customer service and the explanation was I should have called them in March to cancel my subscription because delivery is automated after your first order. I was instructed by their Jesele R in an email to return the April delivery and only then will they initiate refund.
On May 4, 2017, I again called inquiring about the refund after confirmation from UPS thet the returned items were received by Nutra Health on May 3, 2017.
Karen informed me that they have initiated a $73.94 refund on May 3, 2017 which has not been credited to my account yet. She said she will send another $85.00 today, May 4, 2017. She explained that these are the only refund which will be processed because the March payments will not be refunded due to the 30 day rule.
I was baited to purchase the items by paying the SHipping and Handling for $5.99 then I was charged $79.93 and $89.95 without my knowledge and they switched my order to automatic.
I reuested to speak to their Supervfisor or CEO to clear the matter but they don't want to divulge the names of their superiors.
I will never again purchase from this Company!
This report was posted on Ripoff Report on 05/04/2017 05:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nutra-health/mooresville-north-carolina-28115/nutra-health-misleading-on-line-ordering-page-mooresville-north-carolina-1371379. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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