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Report: #1472714

Complaint Review: Nuvega Lash - Lewiston Maine

  • Submitted:
  • Updated:
  • Reported By: Kelli — Kearney Nebraska United States
  • Nuvega Lash 41 Canal ST Lewiston, Maine United States

Nuvega Lash Scammed me out of $200 via a false Ad - offering a FREE TRIAL BOTTLE- just pay $4.99 S&H. Little did I know I had inadvertently signed up for a "subscription "that would deduct $99.96 from my acct. every month!!  Lewiston Maine

*Author of original report: Do not judge based on what you assume!

*Consumer Comment: A Comedy Of Errors!!!

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Nuvega Lash advertises a "free trial” size bottle/tube, in which you only need to pay $4.99 S&H. So I think I’m just purchasing a "free” sample of the serum, and naively enter my name, address, & credit card number. I go away for 2 months, & when I return, I find out they’ve charged my account $99.96 each month!

In shock, I try to call the number listed for them on my bank statement, & I was on hold for 10 min., then it hung up on me! I try to go to the web address listed for them on my shipping receipt, only to find out that the website no longer exists! So I’m now out $200 for what was apparently a "subscription " of Nuvega lash that I in NO way knowingly authorized!

I have a screenshot of their Ad, and it says NOTHING on that Ad about a 14-day trial, in which after 14 days, I would be automatically charged $99.96 every month. How can this even be legal?





This report was posted on Ripoff Report on 02/02/2019 04:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nuvega-lash/lewiston-maine-04240/nuvega-lash-scammed-me-out-of-200-via-a-false-ad-offering-a-free-trial-bottle-just-pay-1472714. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
1Consumer
0Employee/Owner

#2 Author of original report

Do not judge based on what you assume!

AUTHOR: Kelli - (United States)

POSTED: Sunday, February 03, 2019

 Ok, first of all - you know nothing about the process of how I initially ordered the "free trial bottle” of Nuva lash. It was a flash ad on Facebook in my newsfeed. I included a screenshot of the ad in my initial post. It IS VERY misleading, and most normal people reading it would think they were simply getting a free sample where they only had to pay S&H.

I mean seriously, people get free samples all the time. If it’s an exceptional product, then a free sample is a great way for consumers t try the product, love it, and then want to KNOWINGLY & WILLINGLY purchase the full size of the product! The next screen which came up after the add was simply the screen to fill in name, address, and credit card information.

I thought in order to finish the order of the "free trial size bottle”, I had to check a box at the end agreeing to terms of service, which did NOT say anything about a "subscription " in the initial paragraph of fine print. Of course there was a link one could click on to read full length of terms of service, but I didn’t click on it b/c that is usually four pages of legal jargon.

THIS I’m certain is what the company expects most people not to do, thus unknowingly sign up for a subscription of a s**+*ty product, and end up getting charged an insane amount for a shitty product they would never willingly want once they tried the free sample! Secondly, don’t be so rude and assinine about the fact that I didn’t see the charges until 2 months later.! I was in inpatient rehab for 2 months, where I was not allowed to have my phone.

So there was no way for me to reasonably check my account number one, and number two- I in no way expected to be charged anything since I did not knowingly and willingly agree to any subscriptions! Do not judge people by what you assume is the case! Your rebuttal is narrow minded and completely insensitive at best! + not just to me, but to hundreds of other people who fell for this ridiculous scam! You don’t know what goes on in everyone’s lives, and trust me — the last thing people need in this day and age is more greedy, heartless companies to lie to them and scam them out of their hard earned money!

The fact that the phone number listed for this company put me on hold and then hung up on me several of the times I tried to call it is a red flag! Even more so a red flag, is the fact that the website i was given to go to (along with 3 other sites for nuvalash listed via a Google search) no longer existed, or a warning box pops up stating that the site is not secure and could be trying to steal your information!

I also posted screenshots of these warning boxes in my initial post. I am an educated, intelligent woman - I am in no way ignorant to the point where I would just sign up for a subscription of a product that has no definitive science behind it or rave reviews to back it. It is obvious that the sub companies listing this ad on Facebook, and posting this ad worded carefully the way it is — rely on the fact that innocent, curious, and unfortunately naive people will sign up for a "free trial bottle” (yes, that is how it’s worded on the ad) believing that they are putting their credit card info into the order page to simply pay for S&H - that’s it!

No normal person of sound mind and body would purposely sign up fo a subscription where they would be charged nearly $100 a month based on a small bottle of the product that dioesnt even arrive to be tested by the consumer until right before the first "subscription " payment is charged on their account! I firmly believe this is all carefully planned out by these people. It’s is completely poor business practice preying on innocent consumers and totally ripping them off!

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#1 Consumer Comment

A Comedy Of Errors!!!

AUTHOR: The Dog - (United States)

POSTED: Saturday, February 02, 2019

 Somewhere in the process YOU AGREED to this arrangement. Either YOU weren't paying attention when YOU called in to order this stuff and they ready YOU the agreement, or they sent YOU paperwork with cancellation information which YOU failed to read and act upon. Oh, but there's more! YOU come here seeking sympathy because of not one but TWO charges to YOUR account! This is YOUR account, right? What YOU admitted to the world is even though it's YOUR account and YOU are on the hook for the charges, YOU don't even bother to monitor what's happening with YOUR OWN account!

If YOU performed this COMMON SENSE activity, YOU would have seen and questioned the first charge! No, being "away" doesn't qualify as an excuse for not checking. Sleazy operations like this depend on people to do exactly as you did, otherwise it would have been a legitimate FREE trial offer rather than the purely BOGUS "just pay the shipping" con-game.

It is interesting to note, many of these similar "just pay the shipping" con-games are very gladly accepted as advertising by many of the alleged "Christian" radio stations including the largest one in the country. Next time, read and fully understand all the paperwork governing your order and avoid all these "just pay the shipping" con-games. Also, be sure to regularly check your accounts to see any and all charges/debits are what you want and expect.

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