Complaint Review: Nuwave - Libertyville Illinois
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- Author Confirmed
- Nuwave Libertyville, Illinois United States of America
- Phone:
- Web: nuvavecookttop.com
- Category: Shipping & Handling
Nuwave Hearthware, Inc. Non-shipment Libertyville, Illinois
*Author of original report: Non-shipment update
*UPDATE Employee: Order Help
Show customers why they should trust your business over your competitors...
Ordered cooktop on 7/29/12. Called FedEx on 8/2/12 to track. Order was never sent. All FedEx received was shipment info, no product.
They are making enough money on shipping, they really shouldn't charge for the product.
Called repeatedly. Called more than one number. Wait, wait, wait. Then they tell you "Operator at extension **** is not available".
What gives, Nuwave???
This report was posted on Ripoff Report on 08/02/2012 12:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/nuwave/libertyville-illinois-/nuwave-hearthware-inc-non-shipment-libertyville-illinois-921519. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Non-shipment update
AUTHOR: MrCoffee - (United States of America)
SUBMITTED: Saturday, August 04, 2012
Since the reply from hearthware titled Order Help I sent a copy of the e-mail from hearthware to them to show them that they did not ship as promised.
The reply from them states that the product has shipped and will be delivered on 8/7/12 but not on 8/2/12 as originally stated from FedEx.
I have got a response by e-mail because I posted on this site. Neither my wife not I could get anyone on the no-service phone lines. Perhaps posting on their facebook site would also get a fast response.
#1 UPDATE Employee
Order Help
AUTHOR: Hearthware Jeremy - (United States of America)
SUBMITTED: Thursday, August 02, 2012
Hello, my name is Jeremy. I am the Social Media Coordinator for Hearthware, the makers of the NuWave PIC. I am terribly sorry to hear that you have not received your order. If you send an email with your order information to facebook@hearthware.com, I will inquire with our customer service managers into the status of your order. Once I receive an update, I will pass along any relevant information to you. Thank you for your patience while we sort out this mix up.
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