NW Rugs will not refund money Wilsonville Oregon

Charge in Dispute:

$1795 from NW Rugs, 29660 SW Town Center Loop W, Wilsonville, Or 97070. 1-503-682-7847
They have stores in: L.A., Las Vegas, and Portland , Oregon metro area. Corporate headquarters: 28610 Canwood Street, Agoura Hills, CA 91301

Wilsonville, Oregon store: 29660 SW Town Center Loop W, Wilsonville, Or 97070 503-682-7847.


5/12/04: Purchased a rug from NW Rugs. The size I wanted was not in stock so it was ordered. Salesperson: Electra Bellizzi. I asked her if I could return the rug if the colors were not right. She said yes. I asked about delivery time and she said that another store might have it in stock and that it would be sent over right away. Otherwise it would be 2-4 weeks. That VERY LEADING statement is indicative of an in stock item.

5/14/04: I called to cancel the rug as I found another one. Electra said I could not cancel it and she would not refund my money. At that point she told me that the special order could not be cancelled. I was NEVER NEVER told that. I was told I could return it. Electra said she would only give me store credit. I do not want store credit. I want my charge reversed. I do not have the rug. They refuse. Rob Miller at NW Rugs Wilsonville, Oregon was very rude and he said policy is policy and he said I was rude. Darren Piper, the manager was to call me back and he never called. Michele at NW Rugs corporate was to call me back and she never called.

I do not have the rug. I have refused delivery of the rug. The rug is not in my possession nor has it ever been. I refuse to pay for this rug.

I called UPS and indicated that delivery of the rug was refused by me. I called MC and asked how to dispute this charge. They told me to put all this in writing and when the bill came, to dispute the charge.

I have filed a complaint with the Better Business Bureau of Washington and Oregon.

Theresa
Salem, Oregon
U.S.A.