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Report: #91519

Complaint Review: NW Rugs - Wilsonville Oregon

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  • Reported By: Salem Oregon
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  • NW Rugs 29660 SW Town Center Loop Wilsonville, Oregon U.S.A.

NW Rugs will not refund money Wilsonville Oregon

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Charge in Dispute:

$1795 from NW Rugs, 29660 SW Town Center Loop W, Wilsonville, Or 97070. 1-503-682-7847
They have stores in: L.A., Las Vegas, and Portland , Oregon metro area. Corporate headquarters: 28610 Canwood Street, Agoura Hills, CA 91301

Wilsonville, Oregon store: 29660 SW Town Center Loop W, Wilsonville, Or 97070 503-682-7847.

5/12/04: Purchased a rug from NW Rugs. The size I wanted was not in stock so it was ordered. Salesperson: Electra Bellizzi. I asked her if I could return the rug if the colors were not right. She said yes. I asked about delivery time and she said that another store might have it in stock and that it would be sent over right away. Otherwise it would be 2-4 weeks. That VERY LEADING statement is indicative of an in stock item.

5/14/04: I called to cancel the rug as I found another one. Electra said I could not cancel it and she would not refund my money. At that point she told me that the special order could not be cancelled. I was NEVER NEVER told that. I was told I could return it. Electra said she would only give me store credit. I do not want store credit. I want my charge reversed. I do not have the rug. They refuse. Rob Miller at NW Rugs Wilsonville, Oregon was very rude and he said policy is policy and he said I was rude. Darren Piper, the manager was to call me back and he never called. Michele at NW Rugs corporate was to call me back and she never called.

I do not have the rug. I have refused delivery of the rug. The rug is not in my possession nor has it ever been. I refuse to pay for this rug.

I called UPS and indicated that delivery of the rug was refused by me. I called MC and asked how to dispute this charge. They told me to put all this in writing and when the bill came, to dispute the charge.

I have filed a complaint with the Better Business Bureau of Washington and Oregon.

Salem, Oregon

This report was posted on Ripoff Report on 05/14/2004 04:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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