Complaint Review: nyma - The New York Manhatan Hotel - New York New York
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- Author Not Confirmed
- nyma - The New York Manhatan Hotel 6 West 32nd Street New York, New York United States of America
- Phone: 2126437100
- Web: www.applecorehotels.com/the-new-yor...
- Category: Hotel
nyma - The New York Manhatan Hotel Apple core hotels No show charged - I called two days in advance to reconfirm and reservation was not found by the hotel representative. New York, New York
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I made a reservation online on11/26/2010. I called two days in advance to reconfirm my reservation becausenoconfirmation email was sent to mebut the front desk lady told me there was not a reservation on my name. I made a reservation in another hotel.They had my credit card on file andarriving date.They charged me a no show and refused to credit my credit card card back. The no showamountwas $244.47. The general manager was extremely rude when I explained my situation. Very poor explanation of the eventwas provided. Names are the only way forthey to check reservations? Dothey record calls? Didthey have my credit card information on file? Why did notthey send me the confirmation at booking? As customer I have the right to know all this! I do not accepttheir apologizes! This is a RIPOFF! It was notmy fault! Its not my problem thattheir staff are not profesionally trained to help customers!
This report was posted on Ripoff Report on 01/07/2011 09:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/nyma-the-new-york-manhatan-hotel/new-york-new-york-10001/nyma-the-new-york-manhatan-hotel-apple-core-hotels-no-show-charged-i-called-two-days-i-679912. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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