OCO Transportation Inc. Not a Moving Company at All Brooklyn, New York

Mrs. Torres, I would say you were lucky as was my friend (of course, knowing how unhappy I was with him, I am sure Adam made that move go smoothly so he could say....see, I told you it was all her).  Unfortunately, if you got to USDOT, you will see that you are indeed lucky to get off with your things intact and not treated in the same manner as I was.  I trusted this company, and, even explained to Adam that the last time I moved across country using a mover, I had things disappear also which was very  disturbing.  He was quite understanding and assured me nothing like that would happen when he moved me.  Unfortunately, the things missing are many:

2 gas cans, shovel, rake, axe, wood splitter, glass shelves for cabinets, key to cabinet, hardware for beds and dining room table, an entire set of chicago cutlery knives valued at about $500, every other knife I owned including meat cleavers (2), bread knives and a set of eight steak knives.  Also missing were loaf pans, muffin pans, mini muffin pans (all the things I need for my holiday baking), one lamp (the mate made it but was broken).  I would say replacement cost is nearly $1,000 for all these things, and, in fact the curio cabinet needs to be replaced as it has no key anyway.....  You GOT OFF LUCKY, there are many, many similar complaints like mine.  I am glad someone got good service from them, I guess they have to do some good moves or there would be too many complaints and USDOT would be forced to shut them down.

I moved with OCO Transportation last month, from New York to Houston, TX and I was very pleased.  The estimator came to my home with no charge, and gave me a fair price.  I thought about it for a few weeks while I received other estimates, and I Chose OCO because they were the best priced.  The day of move everything went so well the guys were nice, and efficient, they packed everything so nicely.  My estimated delivery was about 7-10 days and by the 10th day after they picked up my items I had all my belongings.  I didnt have any damages, and everything was just as nice as it was loaded back in NY.  I guess not every moving experience is going to be smooth because things happen, however I was very pleased with OCO Transportation.

Apollo Van lines and OCO are not the same company (they work together, but are completely separate). Apollo Van lines is owned by Edna Seltzer, and OCO is owned by Jonathan Amos. I came to Ms Pomicnics home to give an estimate and she was extremely kind . I gave her a binding estimate . The cost on move day did not change by a single penny. We were extremely busy during the date of her move as it was the end of the month during summertime (peak season in our industry). We called her to let her know that we would be 2 hours late and although she wasnt happy about it, she said it would not be a problem and understood. When we arrived she did not want to sign the paperwork that by law we cannot begin a job unless signed. She gave my driver a hard time about the basic insurance coverage of 60 cents per pd , which was explained to her many times prior to move day. He was extremely courteous to her, explaining that we cant start the job without the paperwork signed. She yelled at him, cursed at him and threw tape at him until I called her and explained that unless she signs we would have to cancel the job. My driver and foreman, both professionals begged me to cancel the job as they had never seen a customer act this way, and told me We cant work under these conditions . They are both professionals and in their 5 year moving career have never dealt with a customer like this (out of thousands). I had to motivate them to be team players and convinced them to proceed with the move. She also finally agreed. It was apparent that she was stressed out from the move and the fact that it was an extremely hot day and that she was not ready for the move. I offered her to reschedule to the next day at 8AM (because we were indeed late). She said no. It was apparent that Ms Pomicnic was disorganized and did not know what out of her extremely large 4 bedroom house was going. We ran out of materials because there was far more packing (more hours) than originally told to me during my estimate. She took far more items than told (hence the running out of materials) and we still charged her the same price of the move. Normally if there are more items going there is an additional charge (more cubic ft or pds). This is the reason that she was not able to take all her goods and she had to rent a last minute trailer. She took additional goods than there was room for on the truck . She even told me she didnt want to take those goods, making it obvious that she was disorganized on move day. She accused us of stealing marijuana (which are only prescription drugs in the state of CA) that she was planning on shipping over state lines (drug smuggling) and going through her goods (yet nothing was missing from those goods ,including high priced items such as jewelry and electronics). Inventory included only things she owned, (but some people call an entertainment unit a credenza or tv stand, etc) . I promised her goods in 10 business days which is extremely good timing from coast (CA) to coast(NC), on a semi trailer doing multiple pickups or deliveries ( and did honor this request). This is the reason that we could not redo the inventory as I would have liked and told her I would . It was picked up in our warehouse on a Saturday and was loaded onto a trailer by 8AM Monday, by the time anyone was in to redo the inventory , we rushed her goods to her (at no additional charge). We explained to Ms Pomicnic that the balance must be paid in money order or cash (company policy) numerous times, including during my estimate . Every phone call I or my reps made to her resulted in verbal abuse to me and to all of my reps. Being cursed at or threatened. Calling me names that I cant even repeat on the internet, Little S***, F*** or C***. I finally could not take such calls everyday to my office and cell phone when I was trying to help and was left with these horrific results . I wish I can replay some of the saved voicemails. They are appalling to hear that any person can speak like this. Any horrible words uttered from any of my superiors were results of not being able to take her extreme daily distractions at their place of business. They were only said as a last resort , after weeks of being cursed at by her. She even called my cell numerous times in the middle of the night during weekends , waking me and my family up at my home. SHE STILL CALLS DAILY AND HARRASSES US. The only thing I was able to do to avoid such similar responses was forward her calls to my cell and not pick up. I bit my tongue each phones conversation and explained that the reason her move was such a disaster was because of her extreme disorganization. I personally received her claim paperwork. I explained that she needs to deal with the San Diego office , not NY (WHO SHE CALLS AND HARRASSES DAILY, because they politely explain they cannot assist). Any claims that were indeed received by me have been filed and we are awaiting a reimbursement offer for her. All boxes that were damaged were packed by owner (Ms Pomicnic), including the photo she has submitted on this site. This means the insurance coverage will not hold much weight because she didnt pack things properly (without the proper use of tape, bubble wrap, packing paper, etc). All the things she packed in boxes, even delicates and fragile goods were simply thrown in there by her . SHE WAS REFERRED TO US BY HER GOOD FRIEND , WHO WE LATER DID MOVE  AND WAS SO PLEASED THAT SHE WROTE A LETTER OF RECOMMENDATION.