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Report: #1186169

Complaint Review: Ocwen Loan Servicing - Nationwide

  • Submitted:
  • Updated:
  • Reported By: IluvMy2chis — Waco Texas
  • Author Not Confirmed What's this?
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  • Ocwen Loan Servicing Nationwide USA

Ocwen Loan Servicing Ocwen lied I have no insurance. Violated my dp exemption ion home in State of Texas West Palm Beach Florida

*Author of original report: small bit of satisfaction on ocwen's bad news

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I have had loan with Ocwen for 7 years.  I have always paid my own insurance and property taxes.  In 2008 when I became disabled I qualified for a dp exemption on my property taxes.  In the State of Texas this allows us to be on an installment plan.  For five years Ocwen observed this exemption.  My final installment was due on July 31, 2014 but on June 9, 2014 Ocwen paid the remaining balance and sent me a letter that I now have a "Escrow Balance Due".  They have violated my rights under this exemption.  At the same time I keep getting letters stating I do not have the required insurance on my home and more recently on October 26 I get a letter stating I have no insurance. 

This is completely false.  I have had this same policy with State Farm since 2007 and it has not changed.  I sent a letter to Ocwen on September 25, 2014 providing proof of insurance, an account number, agent's name and number and date last payment was made.  I am current.  I also addressed in that letter the issue with my property taxes and the loan modification documents I sent to them in early August.  They ignored my concerns and questions and to date, I have not heard a word regarding my modification documents.  It's the same run around I got 3 years ago when I applied.  I was told I met all qualifications but months down the road was denied with no explanation. 

Ocwen has now forced insurance payments in the escrow balance and have now more than doubled my monthly payment.  I received statement in August that my new payment would be $702, up from $617.45.  When you are on SSDI this is a big jump and it's all based on lies and violating my rights.  I did send the $702 in September and my next statement for October showed my new payment would be over $1,200.   This company provides no help or proper assistance as they boldly claim on their website.  In my latest letter I sent to them, certified, I informed them I refuse to speak to someone in India, Philippines or Uruguay, where they outsource about 73% of their employees. 

I am not going to negotiate any type of contract or documents with someone in another country who I cannot understand, doesn't know the laws in any state in the US and is not properly trained to answer questions.  I have filed a complaint with the FDS and have a list of state and government agencies I continue to pursue in making complaints.  This company is clearly violating the rules and regulations set forth in the settlement judgement against Ocwen wherein they were charged with many violations, deceptive trade practices being one of them.  The only satisfaction I have at the moment is that Benjamin Lawsky with the DFS is putting the heat on Ocwen and that their stock and revenue has tumbled for this past quarter.

This report was posted on Ripoff Report on 11/01/2014 05:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen-loan-servicing/nationwide/ocwen-loan-servicing-ocwen-lied-i-have-no-insurance-violated-my-dp-exemption-ion-home-in-1186169. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

small bit of satisfaction on ocwen's bad news

AUTHOR: IluvMy2chis - ()

POSTED: Saturday, November 29, 2014

All of us that have been screwed by ocwen must go to housingwire.com and look up ocwen and then do reports by date.  It's a small bit of comfort seeing them in more trouble.  Also, in all states except Oklahoma get in touch with your Attorney General and ask them to enforce the consent settlement of 2013 that ocwen had to start complying with in January,  2014.  Also go to nationalmortgagesettlement.com and cfpb_factsheet_ocwen and the 2014 TILA mortgage rules for consumers.  Also, I encourage anyone to seek injunctive relief against owcen if you can.  There was 11 million judgment for couple in texas.  I am updating info as I find new avenues or resources to fight this predatory company.   I got a fraudulent document from Ocwen last week showing I was denied loan modification for one reason.  

I didn't send in documents relating to unemployment benefits.  Also, letter of denial dated July 5, 2012.  Two huge lies.  I was denied in 2009 with no explanation and I have never applied for unemployment so I couldn't have sent those docs.  So I could have had a loan mod 5 yrs ago.  After filing with the CFPB your complaint goes to an Ocwen Ombudsman.   One good thing about this is that they are not in India,  Philippines or Uruguay where 73% of the ocwen empliyees are.  They are in the US.  I asked the guy I spoke to and he's in waterloo, IA.  He was very nice and seemed interested in helping.  Be sure when filing complaints, speaking with ocwen or ombudsman or anyone associated with ocwen that you are aware of the ocwen consent settlement, what they must comply with and let ocwen associates know you are aware of the new 2014 TILA mortgage rules ocwen must adhere to.

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