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Report: #301012

Complaint Review: Ocwen Mortgage Loans - West Palm Beach Florida

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  • Reported By: temecula California
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  • Ocwen Mortgage Loans 1675 Beachlakes Bl West Palm Beach, Florida U.S.A.

Ocwen Mortgage Loans ruined our credit and caused default West Palm Beach Florida

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In Aug and Sept. of 2007 we asked Ocwen to "defer" those 2 months of payments to the end of our 2 year "fixed" loan (came went to an ARM Oct 2007) and they stated it was fine, no problem. My husband was not working as he stayed home w/our son who has medical issues and we had difficulty for a few months financially. My husband spoke to someone in their Call Center which we did not realize was in India.

As we were getting ready to refinance with my credit union in Oct 2007, we recieved a default notice. Also, the broker I was working with said :" What happened to your credit score?--you have a 60 and 90 day late on your mortgage" . I had no idea what she was talking about. As far as we knew everything was current. I had to research and found that Ocwen Never defered our payments for those 2 months but instead reported them as "late". I called Ocwen several times and could not find anyone in the US to talk to , it was all thru their 'call center' in India. Everyone had a heavy accent. I asked several service representatives what had happened and no one could give me an answer. They just told me "we don't defer payments and I don't think our company would have told your husband that". Arguing that they DID tell my husband that I finally asked to speak to a supervisor. Well, Call after call , they finally had me talk to someone in their "research dept" to investigate the complaint. (I also have the names of everyone I spoke with). They told me they could not investigate unless they knew the name of the person my husband spoke with. I told them it doesn't matter---all their conversations are "taped" and asked that they go back and listen to the conversations during Aug and Sept 2007 and what transpired. They did in fact (after 3wks ) state the representative did not address my husbands concerns regarding deferment and they would try to remove the "lates" on our credit.

This took more that 30 days and I am still not sure if it has been done correctly. Meanwhile, we could NOTt refinance (poor credit), we recieved a second default notice and had to try and come up with $$8,000 by the end of NOV 2007 so we would not go into forclosure. (we had to pay the Aug,Sept,Oct,Nov payments to 'catch up' so we could move forward).
I had to borrow from family just to make this ungodly payment which was Ocwens mistake in the beginning.

Currently, we are still trying to find someone to help us refinance so we can get out of this ARM that we cannot afford.

I also want to pursue filing a suit again this company as they have ruined our credit and creditable reputation. We went through so much mental anguish during this 2 month period, my marriage almost ended and I lost 10 pounds from stress and no sleep. My husband had to "scramble" to find "A" job somewhere. We had to borrow money from my mother in laws Nursing Home account (she is in kidney failure after a stroke and diabetes).

We need to be able to repay her account by refinancing SOMEHOW...as she is in kidney failure and will pass in the next month or so. We need this money for her funeral. This all stems from Ocwens Mistake from Aug. 2007.

I have a letter from them stating they would correct our credit but did not admit fault to the situation...... I want to obtain legal counsel and sue for the MAXIMUM amount I can. They have put my family in such a financial bind and are not willing to work amicably with us. This could not have happened at a worse time--with the housing market the way it is and the economy..

My original plans to refinance in Oct 2007 (when my loan expired) was going to go thru just fine. We had papers drawn up, we were getting ready to have my home appraised when all of a sudden I recieved this devestating news from my broker when she ran my credit for a second time.

I am astounded that a company can do this to families w/o repercussion. Something has to be done.

Marie
temecula, California
U.S.A.

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This report was posted on Ripoff Report on 01/17/2008 02:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ocwen-mortgage-loans/west-palm-beach-florida-33401/ocwen-mortgage-loans-ruined-our-credit-and-caused-default-west-palm-beach-florida-301012. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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