OEM Auto Partz oemautopartz.com, RC and - Browning Auto Group: BUYER BEWARE-Pricing changed after checkout! Cerritos California

I purchased 4 items online from OEM Auto Partz, paid for them online and then after the fact, this company changed the price. They then directed me to repurchase the items but my information was not saved in their system and the debit for over $400. was already showing on my debit card. They could have simply eaten the $23.37 difference since it was their error or they could have notified me they would run an additional charge but no! They wanted me to repurchase the entire order and pay another $425.72 and trust them to credit back the first debit. Their website did not save my data so I was supposed to re-enter all my ordering data. It took me 20 minutes the first time I did it. Upon realizing this I instructed them to just, “…run my FN card” for the difference. That’s a reasonable request right? Don’t make me repeat the entire process, just charge me the difference even though the mistake is all yours. It seemed ridiculous for me to authorize another $425.72 charge when they already had a payment of $402.35 but Ted Hawkins who refers to himself as “RC’s Manager” (what is RC?) sends me a condescending email advising me they are sorry that “I don’t understand the process” and advised me to shop elsewhere. He also says he doesn’t appreciate my language towards his employee. I never denigrated his employee, I expressed my complete dissatisfaction with the manner in which OEMAutoPartz.com handled (mishandled) the error their company is entirely responsible for. The customer is not responsible for pricing errors on their site, are they? Once a transaction is completed and payment provided, that should be the end of it. They should say, “Oops, we screwed up. Correct the website price and ship this order, our mistake just cost us $23.37.” But Ted Hawkins apparently believes the customer is always wrong, that OEM Auto Partz’s mistakes should be passed onto the customer, that their error should result in a customer debit total of $828.07 for the purchase of $425.72 worth of car headlights and the customer should be treated with scorn and contempt.

An ethical company would have corrected the price online and honored the transaction because it was their mistake. But Ted Hawkins and OEMAutoPartz.com lack the integrity to accept responsibility and/or correct their mistakes. In a time when word of mouth marketing casts a global shadow, OEM Auto Partz demonstrated their company’s complete inability to care for the customer. Ted Hawkins is clearly not cut out for a position in retail sales and is absolutely clueless when it comes to the process of customer care. He and OEM Auto Partz could care less about the customer. I received multiple emails advising me that my order was summarily cancelled yet the debit is still showing on my card. Do business with OEM Auto Partz are your own peril. They are not reputable and will change the price on you AFTER you pay them. I own two businesses and if I had an employee like Ted Hawkins mistreating my customers in this manner I would terminate him in a nanosecond. There is no excuse for such negligence. RC Manager Ted Hawkins made three huge mistakes. He failed to catch pricing errors on the company’s website, failed to preserve the sale and relationship with a first time customer and failed to recognize both mistakes resulting in creation of this review. I have documents, emails and screen shots of my bank account’s debit to back up every claim contained in this review should anyone wish to see them. The order number was 4244 transacted in January 2014. Ted Hawkins has an email address of thawkins@browningautogroup.com so I can only guess that OEM Auto Partz & Browning Auto Group  and whatever RC are somehow intertwined. How many fictitious business names does this company have? 

I swear the statements provided above are true and have ample evidence to prove it.