OggSync OggSync doesn't sync and will mess up your Outlook and they know it. Internet

I can only guess at the strategy of Ogg, but I assume it is charging for a product that they know doesn't work and then quickly offering a refund anytime there are called on it. I have seen other scams like this before, relying on unwitting customers that will not put forth the effort to get a refund, or will assume that the reason the software doesn't work is their fault.

The fact is OggSync doesn't work. Not only does OggSync not work but it will mess up your Outlook, duplicate records and not actually sync anything in a usable fashion.

When I contacted OggSync tech support and explained my issue the immediate reaction was to offer me a refund. Not to offer to fix the problem, not offer to troubleshoot the issue but offer me a refund. I really don't want a refund. I don't mind the cost. I thought that the cost was reasonable. I would prefer a working software program instead of the amount of money that I spent to buy it (or I wouldn't have bought it).

I declined the refund and explained that one of my issues included the fact that when you close the program down or reboot your computer it forgets all of the settings and you have to go through the tedious process of re-setting up the synchronization. The OggSync support rep explained this was a known issue and that they were working on fixing it. A known issue? This is the kind of issue that would preclude me from releasing a product. I can't imagine explaining to a customer that I am selling a product that any time they stopped using (let's face it you're going to shut down or reboot your computer several times per week) they are going to have to re-input all of their settings.

I explained that their synchronization software was only syncing every second or third event on my calendar. Again the statement did not seem to be a surprise to the OggSync support rep I was speaking with. On the contrary it sounded like this is a common problem. Once again he offered me a refund instead of a solution. I tried explaining twice that I didn't want a refund I wanted to buy a working product or at the very least I wanted them to stop selling a product that they know doesn't work. The cost of the product is inconsequential, the time is valuable.

I finally decided that perhaps the support rep didn't know what he was talking about and I decided to spend the next three hours trying to figure out how to make the program work (I use Google calendar for my business and really need it to work).

I started thinking about this issue from my own perspective. I own a small company and we do on occasion refund money back to the customer but that is surely never our first response and for that matter is not the first response of any reputable company I know. The first response is generally to offer to fix the problem or assist in the fixing of the problem or find a solution.

WARNING: OggSync does not work and probably never did.


Follow-up: Somehow OggSync re-created all my events in my own calendar and labeled them all "busy". I now have to go through and clean up six months worth of calendar, uninstall the software program and start over.

This is a warning to anyone who is looking to use OggSync. OGGSYNC DOES NOT WORK. Do not waste your time trying to make this program work. The price is quite reasonable but the amount of headache you will receive trying to fix a piece of software that they know doesn't actually work will far outweigh the cost.

If anyone can tell me of a good synchronization software to synchronize Outlook and Google I am all ears. I used Google's free sync program until the time change when it messed up all my calendar events. I have no issue paying for a good piece of software but I do not want to go through the nightmare that I have for the last 24 hours.

Thanks