Complaint Review: Okuma Nutritionals Wu Long Tea - Internet Internet
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- Author Not Confirmed
- Okuma Nutritionals Wu Long Tea Internet United States of America
- Phone:
- Web: okumatea.com
- Category: Weightloss Programs
Okuma Nutritionals Wu Long Tea Product not effective, 100% Guarantee a joke Internet, Internet
*Author of original report: Update
*REBUTTAL Owner of company: Not Our Return Policy
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Purchased nearly $200 worth of tea pills AND tea bags for my family of four to try. Figured with a 60 money day guarantee it was worth the risk. Used up entire supply in about 30 days, which I anticipated since it was going to be used by 4 individuals. It had no effect whatsoever on our weight loss, and since it was extremely expensive, I began the refund process.
When I contacted company, they stated that in their terms and conditions, they would only issue refund for returned product. I explained why there was no product to return and that they had no stipulation regarding how many people could use the order.
To their credit, they have offered to refund 50%. However, I find their practices to be deceiving, if not downright fraudulent. I might be interested in joining a class action suit if one were to be started.
For those looking to achieve weight loss, I have had some success with green tea and that would be my recommendation as it is far less expensive.
This report was posted on Ripoff Report on 03/10/2012 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/okuma-nutritionals-wu-long-tea/internet/okuma-nutritionals-wu-long-tea-product-not-effective-100-guarantee-a-joke-internet-int-851732. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Update
AUTHOR: ytheart - (United States of America)
SUBMITTED: Monday, March 12, 2012
Okuma made good on their guarantee.
To respond to their rebuttal, however, there was no confusion on my part. I was clear when I made the original request in an email as to why I had no product left, and was merely asking how I needed to initiate the refund. Everything that I noted in my original complaint was based on emails sent to me in response to my initial message.
However, all's well that ends well. Thank you, Okuma.
#1 REBUTTAL Owner of company
Not Our Return Policy
AUTHOR: Julia - (United States of America)
SUBMITTED: Sunday, March 11, 2012
Okuma Nutritionals stands by its product and has many testimonials to show that it works for many people. No product works for everyone, but if you go to our testimonial page at http://www.wulongforlife.com/customer-testimonials/ you will see testimonials as recent as 2 weeks ago posted from our raving fans.
Green tea is also a good weight loss method, but Wu-Long has been shown to have more polymorized polyphenols and catechins, which are the metabolism boosting compounds.
We have a 100% LIFETIME money back guarantee, not just a 60 day guarantee and we do not require you to send back product if you have used it all. You must have mis-understood. Our policy is that if you do NOT want to return any unused product, i.e. go to the post office, we will refund 50%. If you do return the unused product, you will get a 100% refund. If you have used 100% of the product and have nothing to return and are unsatisfied, we will also return 100% of your money.
I'm not certain where the confusion came in, but I encourage you to call back our customer support at 1-888-8WU-LONG and speak to one of our representatives again. You will get 100% of your money back and if you don't, ask for me, Julia, and I will personally take care of you.
No product is a magic pill and we always recommend a solid diet and exercise plan to go with the tea. I wish you the best in your weight loss journey and hope we can clear this up for you.
Sincerely,
Julia, CEO
Okuma Nutritionals
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