Complaint Review: Old Country Van Lines
Old Country Van Lines They should be awarded as worst moving experience ever award. New Jersey Nationwide
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Leaders drive the behavior for an organization. At point of sale, they appeared awesome, caused me to select them for my move from MI to CA. They promised delivery in 8 days as the shipment is going on a truck that has just enough room for my belongings and if I don't sign I will miss on opportunity. They delivered in 34 days after filing a complaint. They were not responding the phone calls from leadership to dispatch to sales -- all have adverse business practices. There is a guy Bill - William purchase, who harasses the customers on their complaints and legit requests. I had to pay 150% of the estimated bill, goods not delivered on-time, no communication, case of hostage and delivery after 34 days of promised delivery date. Book your next delivery if you want to live an adventure with these people with ultimately adverse business practices you may think of.
They would charge you by cubic feet to increase your liability despite agreeing on estimate first at those time of contract on pick-up date. They would try to collect all their fees upfront despite keeping your luggage that is worth way more than their services. They wouldn't offer you full coverage of insurance (just regular insurance .60 cents per pound). They would selectively pickup your phone calls. They wouldn't give you a delivery ETA and will try to delay delivery to the latest available day and the calculation of days in contract would be done by business days (M-F) and will start from first available delivery date (the contract says days - not business days). You can keep on sending messages, speak to their leadership, they will not respond to text messages or phone calls or emails whatsoever. Ultimately, you will have to involve authorities to recover your belongings after filing a complaint they would start becoming nice.
This report was posted on Ripoff Report on 10/06/2017 07:43 PM and is a permanent record located here: https://www.ripoffreport.com/reports/old-country-van-lines/nationwide/old-country-van-lines-they-should-be-awarded-as-worst-moving-experience-ever-award-new-j-1404744. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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