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Report: #465128

Complaint Review: Old River Cabinets, Inc - Amelia Virginia

  • Submitted:
  • Updated:
  • Reported By: Mechanicsville Virginia
  • Author Confirmed What's this?
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  • Old River Cabinets, Inc 10051 Old River Drive Amelia, Virginia U.S.A.
  • Phone: 804-561-7200
  • Web:
  • Category: Kitchens

Old River Cabinet Company, Old River Cabinets, Inc Smoke and Mirrors Amelia Virginia

*Author of original report: Good News !

Show customers why they should trust your business over your competitors...

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So I went on the grand tour of the plant with the owner telling us how all of the wood is kept at constant humidy for shrinkage and then sanded with a predetermined grit so the finish will adhere properly. I kind of thought something was wrong when I saw a huge garage type door wide open at the other end of the plant. Then we went through the finish area where the mexicans were applying the hand rubbed finish to all of the cabinets. Very impressive!

Reality is another animal. My cabinets came to me too large to fit the house so they sawed them up and brought some in. Then my contractor that happened to be there for a job he was finishing had to removed the entire door, including framing so they could get the rest of the cabinets and island into the house. I am still waiting for the money to pay him for his time. The cabinets were not all there either. The island was missing doors and drawers. The finisn on the cabinets had irregular places and missed spots. The bent a recessed light fixture trim and gouged out the ceiling and a wall in my entry hall. I'm glad I am having the kitchen repainted and floors finished.

Bottom line is this; don't buy the Smoke and Mirrors of the sideshow at the factory. In reality they are no better then any other cabinet company.

Tom
Mechanicsville, Virginia
U.S.A.

This report was posted on Ripoff Report on 06/26/2009 05:28 AM and is a permanent record located here: https://www.ripoffreport.com/reports/old-river-cabinets-inc/amelia-virginia-23002/old-river-cabinet-company-old-river-cabinets-inc-smoke-and-mirrors-amelia-virginia-465128. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
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#1 Author of original report

Good News !

AUTHOR: Tom - (U.S.A.)

POSTED: Wednesday, September 23, 2009

Well it turns out I was wrong. The cabinets turned out to be really great. I could not be happier. After my concerns were known, Old River made sure I was completely satisfied with everything. Sometimes the stress of a remodel can blow things out of proportion. The crew worked hard to make sure everything was installed correctly and worked properly. Every item on my punch list was addressed. The cabinets are beautiful and the finish turned out perfect after the follow team came out to adjust doors and adress any problems I had. I would definitely recommend Old River to anyone that needs new Kitchen Cabinets.

 I wish I could remove the original report, but the web site dosen't do that.

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