Complaint Review: Olde Brooklyn Lantern - Van Nuys California
- Olde Brooklyn Lantern 7850 Ruffner Avenue Van Nuys, California United States of America
- Phone: 800-777-4034
- Web:
- Category: Bait-and-Switch
Olde Brooklyn Lantern Lied, Cheated, Distorted Information, Poor Quality Van Nuys, California
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I ordered from Olde Brooklyn Lantern while watching the ad on TV like others; I was not told the price until I gave my credit card number, and then was overcharged for the second unit which is suppose to be free if you pay the shipping; in fact with New England weather, I order two basic units with the second ones suppose to be free.
I was also told I would not be charged until the products had actually shipped, and I was charged the same evening.
I called and protested and like others, could not understand the person on the end of phone who kept insisting I had ordered the higher "copper" level, with the "free ones" being of cheap chrome - I definitely did not, but nor did they honor my request like an Amazon or other legitimate sites, send me a receipt electronically.
Time went on and I kept calling only to be told that since I had a PO Box, FedX was going to deliver to the Post Office in my hometown. I specifically asked when ordering if they needed my street address versus PO Box and was glibly assured it would arrived very soon - the shipment finally arrived 28 days to my PO Box after being assured several times it would be ten (10) days.
I was charged $75.92 when the bill, per their TV ad and voluminous Internet advertising, should have been $56.00 - I hope some legal entity is going after them but cannot tell - I put out an e-mail blast toi over 9,000 (no joke) people telling them not to even try and ordering. By the way, cvs pharmacies are carrying these in some states for $12.99 which is what the advertised price was on TV.
Am I mad? d**n right!
This report was posted on Ripoff Report on 12/09/2012 03:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/olde-brooklyn-lantern/van-nuys-california-91406/olde-brooklyn-lantern-lied-cheated-distorted-information-poor-quality-van-nuys-califo-979895. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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