Omaha Glass Pro Omaha Glass Pro damaged my vehicle then when I reported ot to them they became confrontational and agressive towards me and called me names Omaha Nebraska

this is completely inaccurate I have my call log on my phone showing I called and the time.  my date stamped receipt shows I left their building at 2:10. When I called I asked for the cost to repair the window I was told $199 there was never any mention of a special discount nor did I ever ask for one.  there was never any mention of a brick and my car was completely gone through when we filed a police report regarding the vandalism no brick was in my car.  I never became hostile I was not allowed to view the tape as I started watching it that's when he started saying I was lying and wanted me to tell his worker that I was calling him a liar while the worker behind a desk set and laughed I never got to watch the entire tape and he stood and blocked the door when I would not say what. He wanted me to say. The behavior and treatment I received was awful. They are trying to cover up what they did. They have called and left a message offering to fix the dent. Because of family commitments I have not had a chance to return the call. The business practices and treatment that this company provides are horrible.  I have the proof to back up that statements in this rebuttal are untrue. I have never asked for any more than to have the dent repaired I want nothing else from them. 

First I would like to respond by saying I tried to do everything to help this customer out and make her happy with no luck!

She did call us for a window at 1:45 pm on a Saturday (we close at 2 pm) and we told her we would love to help her out and would stay late to fix her window because we were going to get snow/rain mix on Sunday. She did show up at about 2:10 pm and the window replacement took about 45 minutes to complete. Upon delivering the car to customer and her paying her bill she explained to me she did not know how the window broke and her neighbors tires had been slashed ect... I informed her that there was a 40 pound landscape block that was in her car and asked her if it was hers and she denied that it was in her car so I left it alone. Why did I leave it alone, I knew she just had an expense she was not planning on paying for and did not want to stir up her emotions. She then explained to me how this was her grocery money for the week and started to tear up and I really felt bad for her so I discounted the glass from $249.00 to $199.00 to try and help out. She then thanked me and went out to her car, she then came back inside asking how long the tape should stay on her window and I advised her 24-48 hours. She then went back out to her van then came back inside asking about a small scratch on her BRAND NEW window and I apologized to her and gave her the option that I could put another new glass in on Monday because I could not get another piece of glass because the warehouse was closed, or I could discount the glass $30.00 for her to help with the grocery bill. She took the discount and she was happy and on her way.

Monday afternoon she comes back to our store blaming us for putting a dent in her car above the glass. I explained to her that the 40 pound landscape block that she denied was in her car that still had glass on it and paint marks on it as well. She still denied that the block was in her car and then swears the dent was not there but did not know how it happened ect... I then offered her to watch our video cameras to show her that we did not damage her car and she agreed. She watched the video and still blamed us for damaging her car. I kept explaining to her that I was 99% sure the 40 pound landscape block that she seen one of the techs remove from her car while vacuuming it out most likely broke her window. I explained to her that we see this type of damage to cars everyday but she did not want to hear it and kept insisting that we damaged her car. After showing her the video and her getting hostile I asked her to leave and then she said no then she did a 360 and was saying "why won't you let me leave" This was also in front of 6 employees and 4 customers who witnessed all of this. I am still very sorry that she had this unfortunate event happen to her with the vandalism and then the misunderstanding at our business. 

My goal is to do everything in my power to make everyone happy and I cannot do to all and I am VERY sorry for that!