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Report: #450054

Complaint Review: Omega 2000 Group / George Sararu - Hemet California

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  • Reported By: Rialto, CA California
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  • Omega 2000 Group / George Sararu 314 E Kimball Ave, Hemet, California U.S.A.

Omega 2000 Group / George Sararu Charges for replacement parts, but refuses to actually send them Hemet California

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I purchased a tankless water heater from Omega 2000 group back in '04. About a year ago, I began having problems with the hot water cutting out while taking a shower, etc. I went online and ordered a replacement part for the heater, and after no response from the owner, George Sararu, I ended up calling and emailing Mr. Sararu trying to find out the reason for the delay... every time, a different excuse, until he finally claimed he had delivered the part (he hadn't) I finally contacted Paypal for a refund, which I did receive. Recently with the problem with the water heater noticeably worse, I tried to order the part again (this time keeping meticulous records of emails, images of the web page showing my order as still "pending" after 3 weeks. Mr. Sararu first said the part was sent out that day, a later email (several days later) said it hadn't been shipped, but would be hand delivered the following morning, the next day I emailed to indicate no part. Mr. Sararu emailed me that same day that the part had shipped almost a week ago (contradicting his earlier emails). He became very nasty in his emails, and shows no sign of sending the part he has already been paid for. Without this part, I will be forced to buy a replacement (not an Omega 2000, I assure you).

For anyone considering buying a heater from Omega 2000, I implore you to do a Google map of both his "office" in Hemet, CA and the manufacturing plant in Nevada... It might just change your mind.

Kent
Rialto, CA, California
U.S.A.

This report was posted on Ripoff Report on 05/08/2009 03:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/omega-2000-group-george-sararu/hemet-california-92543/omega-2000-group-george-sararu-charges-for-replacement-parts-but-refuses-to-actually-450054. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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