Omni Community Association Management The Woods at Mill Valley HOA Consistently Overcharge, fraudulent billing practices Grove City, OH OH

We’ve lived in our neighborhood for 18 years. For the first several years, the homeowners handled matters on their own. As our neighborhood grew, it was becoming increasingly burdensome to do so and we decided to hire outside assistance. It’s been an ongoing battle ever since. For years we’ve been improperly billed - excessive & erroneous fees. We don’t complain, we just follow the rules, are good neighbors and pay our dues. Our home is lovely and well maintained. More than I can say about our neighborhood entrance, which OMNI is responsible for...and unfortunately, more than I can say about a handful of homes-which are clearly in violation of our Deed Restrictions. All that aside, my complaint is that there has been consistent overcharging / padding of invoices which is unacceptable.

I’m tired of paying extra fees for no reason. I’ve called to request assistance/explanations, spoken with Cathy and Jennifer - both of whom were extremely rude and dismissive. I find it hard to believe these women don’t know that what they’re doing is wrong. Every interaction with this office has been appalling. David Dye, the guy in charge (and also the 'in-house’ attorney) for his company will send his late letters regularly (to an unprecedented amount of our homeowners, we’ve learned), charging $75 for a copy of a letter he drafted once (years ago). After this last go round, I’ve had enough.

We sent payment (timely) for our $90.00 dues (POBox). We also sent a letter - this letter had to be sent separately, to a different address - even though everything goes to the same people. In our letter we asked that an erroneous late charge ($75.00) be removed and that they send a full accounting for our review. (Let that sink in. Annual dues are $90, late letter is $75) We did not receive a full accounting, not a letter of explanation. What we received was a new invoice with additional interest charges and an ADDITIONAL $25 administration fee. This overcharging / padding of invoices is excessive, unreasonable and frankly, fraudulent. Omni’s billing practices are highly unethical and we intend to pursue all legal remedies available to us.