Our Campus Market Student Advantage Card LATE, Missed textbook discount, Welcome pkg not even shipped yet Nationwide

I ordered the Welcome care package for my son, who is starting his freshman year, as well as a Student Advantage Card which would allow him discounts on textbooks, clothing, etc. The order was placed online for faster service.

My son's move-in day was Thursday, and Monday he started classes. I checked my email on Monday and the order status still shows "In Progress." So I called customer service and was told they would "check with the vendor" and send me an email with the status update. The rep also said the packages for my son's college are due to be delivered the next day, on Tuesday -- which means my son's package will not be included, since they haven't even shipped it yet. My order was placed on the 14th, and the website says orders are delivered in 5-9 days, and Tuesday makes Day 9.

So here it is Tuesday, and another check of my email -- no status update, no email from customer service, and the order still shows In Progress. Clearly my son will not receive his package on time.

I also emailed the company via their web form yesterday, but have not received a response.

Earlier in the summer, I had ordered a campus linens package for my son, which arrived in plenty of time since we ordered it early. However, like others who've filed a report here, the quality is crap. Walmart quality or worse. The pillow is a JOKE. Literally this stuff looks like it came from the dollar store. I agree with others who pointed out that Twin XL can be found at just about any store selling college items, including Bed Bath & Beyond, Kohls, Target, even Walmart. The OCM flyers make you think the beds are "special sized" and you can't get linens anywhere else. Bullsh*t. I really wanted to shop around for linens for my son, but in the interest of time we went with the linens package. Never again.

Now I have to explain to my son why he's not getting a Welcome package when everyone else is, and he already had to purchase his textbooks, which is the main thing the Student Advantage card was for. I just hope the company actually SENDS the card, so he'll at least have it for future purchases on other items like clothing, etc. (providing it actually works for things he needs...OCM was not very specific). 

I just wish I'd found the reports here before placing my order. I would've just made my own Welcome package and sent it to my son. I'm definitely not sending him any of OCM's crap packages filled with Twinkies and Cheetos and other total junk foods in a "care package" that's WAY overpriced. The care packages we make for him will be much more thoughtful, healthier, and filled with love.

BTW: The Welcome package apparently consists of Ramen noodles (worst "food" on the planet!), Act II popcorn, and a couple of candy bars. Real college nutrition...NOT! That's what's visible from the tiny photo on my order receipt.