Complaint Review: One For Merchants - Nationwide
One For Merchants ElitePay Global and Ironwood Payments Lies to get contracts signed, Cottonwood Heights Nationwide
*Consumer Comment: Charged $76 to process a $50 credit card sale
This company (under which ever name you stumble accross it) will lie to get a contract signed.
The pitch, 1% flate rate processing even for card not present transactions. No monthly fees. (when I questioned my sales guy Larry assured me the fees in the application were pre added, but would not apply to my account because he had neither checked nor circled them before I signed them) a week later, I went back over the document he sent after I signed, and called the service number to verify what I was told, I was informed yes that was correct.
When my card reader came in the mail, it came complete with a contract with fees not even listed on the paper work I signed added in. I called the company and asked to cancel my service, and was informed that, even though I did not activate my card reader, there would be a $350 calcellation fee if I did not keep the reader for at least 3 months. At the end of 3 months they were supposed to credit my account $50. I was told to just hang on through those 3 months, and after if I was not happy, they would cancel and refund all monthly fees to my account. I asked to double check the fee, I was informed it would be $25 a month even if I did not use the processor.
So I downloaded the app, and activated my processor. I the time I have had this service, the app for processing cards has worked once or twice. I have called to trouble shoot, and amazing, there are never notes on my account that I had called previously to report issues. I figured that I will just ride out the 3 months (ended up being closer to 6 because life got busy).
When I called to cancel, Agustin asked if I would be happy if they only charged the $25 a month. I told him that I was not going to keep the service because of the dishonesty of the company, and the fact that their processing app has not worked for me. I again got the story that there were no records of my calling and reporting issues with the app, or trying to trouble shoot.
I am waiting to see if they charge a early termination fee, which there is not supposed to be, according to the many lying sales guys I have spoken to.
I could not find any negative reviews on this company when I signed up, and now I know it is because the owner keeps opening the company under different names. This company has previously operated under the names of ElitePay Global and Ironwood Payments.
This report was posted on Ripoff Report on 11/08/2016 10:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/one-for-merchants/nationwide/one-for-merchants-elitepay-global-and-ironwood-payments-lies-to-get-contracts-signed-1337163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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