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Report: #1175941

Complaint Review: One Step Ahead Realty - Sarasota Florida

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  • Reported By: Dave — Sarasota Florida
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  • One Step Ahead Realty 5059 Commonwealth Dr Sarasota, Florida USA

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Watch out for Joe Stephens and One Step Ahead Realty! Joe will make sure you NEVER receive your security deposit back.

I even contacted Brenda at the One Step Ahead Realty Corporate Office and she gave me the same bull**** excuse that Joe did. Wow, talk about AWFUL Customer Service and NOT giving a D***!. The Corp Office even said that the condo owner had "decided" to keep the deposit. She said, as Joe also "texted me", the owner holds the security deposit and I need to deal with OWNERS who are 2000 miles away in Canada.

Yea right. The LEASE says I deal directly with One Step Ahead Realty and Joe Stephens. Stupid Answer!

Beware!!!!! The lease clearly states that One Step Ahead Realty and Joe/Joseph Stephens are the Property Managers and also the "company" to whom I was to pay my 1st 2 Months Rent and the Security Deposit too. I handed Joe Stephens $3,800 CASH, in the form of a Cashier's Check, while he waited in the bank parking lot!

What do they think I am, an idiot? What a bunch of CHEAP Real Estate hustlers. They HUSTLED me good!

Also, anytime we had a service or maintenance problem with the condo, or something related to it, it would take Joe at least 3 Days to answer! He did NOT give a d*** just as I was warned.

Let me know if you want to see the multiple texts and e-mails related to this complaint! I even sent a very LENGTHY email to Brenda, 2 days ago, the Manager or Contact for One Step Ahead Realty, and she ALSO blew me off! 

We had a FAULTY Microwave that shot sparks and smoke into the cupboard above it was mounted too, and an Electric Dryer that was dangerous. All Joe had to say after my detailed complaint in a text was "Gee, did you check the "dryer vent" or "filter" and is the microwave "grounded"? WOW, what a Genius Smart Alec Joe is! The microwave is mounted above the stove under the cupboard Joe. After all, it is your listing right? It proved to us then that he did NOT care if anything was DANGEROUS that could cause harm to us or the building.

If Joe or One Step Ahead Realty has the Ba**s to answer this they will give some lame excuse why he did not pay us as he may answer here on Rip Off Report. He should have been a "spin" doctor for a big marketing company. The condo was so much cleaner when we left after lengthy stay. And if any of you have any other stories to share about Joe, or you would like to see the "ignored" texts and emails, let me know.

I have pictures of my Brand New white socks, just purchased at JC Penny's Sarasota Square Mall, and the bottom of my socks are BLACK after walking on the tiled floor and the bedroom carpets after just 5 minutes. Pretty Disgusting huh, so we DEEP CLEANED the entire condo our first day here! Keep in mind he said the condo had just been professionally clean. Yea right Joe! I only mention this because the condo was DISGUSTING and he did not give a D***!

Let me know if you care to see the pics of "FILTH" which is their HIGH standard obviously! 

Several residents of the Condo community WARNED me about Joe and his "Don't Care and LAZY attitude!" I even defended this MORON! He is "slick" and he promised me my deposit back, and he LIED! Pretty Sad!

I would NEVER EVER do business again with One Step Ahead Realty or Joe Stephens for a Seasonal Rental of any kind. In fact, it is obvious this is how they "operate" and do business. I would NEVER do business of any kind with him or the company he represents! Don't be Fooled! I speak from experience. This just happened 2 weeks ago! They are very good at brushing. I mean this IDIOT even texted me a picture of a baby turtle with his foot next to it thinking it may intimidate me. I saved that text to Joe! I told Joe immediately, "You are the turtle!" The long pause from him was great! What a stupid, childish immature thing to do.   LMAO!

In closing, Joe Stephens and One Step Ahead Realty dropped the ball and LIED to us! Right to our face! Do yourself a favor, and find someone else to do business with!

This report was posted on Ripoff Report on 09/10/2014 05:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/one-step-ahead-realty/sarasota-florida-34242/one-step-ahead-realty-joe-stephens-joseph-stephens-security-deposit-scam-sarasota-florida-1175941. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#3 Consumer Comment

Nonsense

AUTHOR: thetonia - (United States)

POSTED: Friday, September 14, 2018

This is a ridiculous complaint. A 12 month lease is a 12 month lease, not 10. Hes lucky he didn't get sued for the other monkey left the owner hanging with. I'm currently dealing with Joe and he's been nothing less than friendly and professional. Also, this has nothing to do with the realtor. This is between the owner and the renter.

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#2 Consumer Comment

Satisfied customer of One Step Ahead Realty, Joe Stephens

AUTHOR: Anna - ()

POSTED: Thursday, January 22, 2015

I have been a customer of Joe Stephens and One Step Ahead Realty for several years now, as they have been taking care of renting out my vacation home in Sarasota, Florida. They have been able to find very good tenants, and the payments have always been prompt. Any time an appliance breaks down, Joe has helped to find a handyman to fix it. In fact, Joe always takes care of any problem that arises swiftly and responsibly. Joe's prices are very reasonable, he always keeps to the time schedule, and as a local, he has always been helpful in matters such as replacements of carpets or appliances and in hiring professionals to take care of cleaning and maintenance.

Despite reading about the claims the person who filed the report against Joe and his company has made, I continue to be a strong supporter and loyal customer of Joe Stephens and One Step Ahead Realty.

 

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#1 REBUTTAL Individual responds

Not true at all

AUTHOR: Joe Stephens - ()

POSTED: Monday, October 13, 2014

My rebuttal is very simple, please do not sign a lease with me and break the lease without proper notice, or there is a chance that the unit owner will keep the deposit. Do not sign a lease you cannot perform. This individual thought smearing my name would get him his deposit back, but he broke his lease 2 months early and was upset the owner kept his deposit. I'm not concerned about having one bad review in 11 years as a Realtor. I am happy to provide references. I am honest and trustworthy but cannot make everyone happy. This Complaint against me is bogus. 

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