onefinestay.com One fine stay bait and switch slick marketing no service london, los angeles, new york Internet

We just came back from a visit to London, where we stayed at a residence at 35 Donne Place near the South Kensington train station. Before booking, we asked the OneFineStay booking agent explicitly, "Is it quiet?"  "Oh, yes" we were told. While the house was well-appointed and comfortable, OneFineStay failed to disclose the fact that the train tracks were no more than 30 feet away from the house. So, at 5:30 every morning, we would be awakened with the trains rumbling by every 2-3 minutes. After we returned to the US, we complained that OneFineStay had not disclosed this fact in their "Truths" about the unit. After hearing our complaint, they revised the disclosure to read as follows: "Some noise from the nearby train station can be heard inside the home, particularly during the day."  We were not bothered by trains in a "nearby station", which presumably few would care about; the house was right next to the above-ground rail line. When we complained to OneFineStay that their disclosure was dishonest, they said that they thought it was adequate, and that it would be up to guests to inquire just how bad the noise was. This dishonest bunch should be ashamed of themselves,and should be avoided like the plague.