Complaint Review: OneStopMotors - Las Vegas Select State/Province
- OneStopMotors 2959 South Rancho Ste 200 Las Vegas, Select State/Province United States of America
- Phone: 714-321-2297
- Web:
- Category: Advertising / Deceptive
OneStopMotors Ripoff Snake Oil Internet Sales Group Las Vegas Nevada
*UPDATE EX-employee responds: You did the right thing
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Upon settling upon a sales agreement with supposed Mark Uptagraph for $400 ( discount from the iniital $499 price ) of OneStop0Motors I awaited the arrival of an email "Welcome Package" that I could return with my digital photos of the car I was selling. OneStopMotors would then create my customized online page with these pictures. I was told this email would be practically instantaneous, but after two hours I called Mark back to inquire as to the missing email. Mark's retort was "I will check with the customer service department, did you check the spam folder?" Yes, I did check, nothing, but I was patient.
I called Mark again early Monday the 23rd since I had yet to receive the "Welcome Package." Same answer as my call to him on Saturday. A subsequent call an hour later yielded the same answer. He seemed to be shouting to someone that was supposed to be in the customer service department. I made two more calls to Mark that afternoon to check on the progress, and he insisted the emails were being sent, but I had no contact via email. In my third call that afternoon I suggested that I send them an email they could simply respond to in order to alleviate any chance of a filter bouncing the email away. I sent an email to OneStopMotors at 2:04 PM and waited for them to respond.
After checking my email Tuesday morning I was beginning to get suspicious. Why would it take three days to recieve an existing, pre-constructed form or "Welcome Package" via email? I called Mark again Tuesday morning and asked why I had yet to receive ANY digital correpondence. His answer sounded much like the preceding five conversations: "I'll go upstairs and shake things up, I'm 6'10", and I can get things done." It was then I inquired with Mark what the OneStopMotors refund policy was, which he had never mentioned in our initial sales conversation. He was hesitant, but after I persisted at wanting a refund he agreed to connect me to the customer service department. During my brief phone wait, the line was disconnected.
At this point I called Chase Cardmember Services and as I was presented with options, I heard the Recent Activity option, which I decided to check. I had been charged the full $499 for OSM services, not the previously agreed upon price of $399 or $400. At this point I disputed the total charge.
On May 2 I received my FIRST email contact from OSM, an Account Change Verification form. I responded with a letter disavowing any contract or further service from OSM by virtue of their non-performance within a reasonable amount of time.
I should have been more suspicious from the beginning. Now OSM is disputing the charge becuse they think they have provided me some service. What I got after I all was a couple completely criptic listings located in the furthest reaches of the internet. Buyer beware.
Derek
Fountain Valley, California
U.S.A.
This report was posted on Ripoff Report on 06/21/2007 01:59 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onestopmotors/las-vegas-select-stateprovince/onestopmotors-ripoff-snake-oil-internet-sales-group-las-vegas-nevada-256014. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE EX-employee responds
You did the right thing
AUTHOR: Coburg - (U.S.A.)
SUBMITTED: Friday, August 24, 2007
You did the right thing. I worked at OSM for two weeks but honestly could not handle the idea that I KNEW I was ripping people off.


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