Complaint Review: Onesuite.com - Los Angeles California
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- Author Confirmed
- Onesuite.com 615 S. Grand Avenue Los Angeles, California U.S.A.
- Phone: 866-4178483
- Web:
- Category: Telephone Companies
Onesuite.com phone card balance was cancelled by the company Los Angeles, California
*Consumer Suggestion: It's under terms and conditions that they can cancell account if no activity in 6 months
*Consumer Suggestion: It's under terms and conditions that they can cancell account if no activity in 6 months
*Consumer Suggestion: It's under terms and conditions that they can cancell account if no activity in 6 months
*Consumer Suggestion: It's under terms and conditions that they can cancell account if no activity in 6 months
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I have an account with onesuite.com for my no pin phone card. I have not used it for a while, but still have balance in it. I tried to use the phone card today, It does not work. I try to login to my account to find out what is the problem, I can not log in at all. I called the customer support, and I was told that the account is canceled due to the inactive period over 6 month. I asked where is my money? The girl over the phone told me the money is canceled. I do not understand what money is canceled mean? I asked to talk to manager or supervisor, I was told they as busy. I have email, phone number and address in the onesuite.com database, no body has contacted me for the cancellation. I have been their customer for 4 years, just 6 month I did not use their card to make phone call, they just take my money away without saying any thing. For a big customer base, I d not know how much money they will take.
There are no much money in the account, about $10. I talked to my husband, I said it is not worth my time to do any thing for it. My husband said every body think the same way, so the business can continue to ripoff the consumers.
I do not know if this could stop the business ripoff the customer, but at least consumer can share the information, and be ware the bad apple in the business.
Thanks,
Susan
Susan
Bellevue, Washington
U.S.A.
This report was posted on Ripoff Report on 08/29/2008 10:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onesuitecom/los-angeles-california-90017/onesuitecom-phone-card-balance-was-cancelled-by-the-company-los-angeles-california-368323. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Consumer Suggestion
It's under terms and conditions that they can cancell account if no activity in 6 months
AUTHOR: Ria - (Philippines)
SUBMITTED: Thursday, September 18, 2008
I actually share your sentiments being a Onesuite long time customer myself but I a;ways made sure I read the Terms and Conditions of every service or company I am involved with every now and then.
That's why when I read your complaint I remember I saw it somewhere on Onesuite's terms and conditions page about account cancellation conditions.
And to quote "OneSuite reserves the right to disable or to terminate your account and remove all other features and services if the account balance remains inactive for a period of six (6) months after the account has expired"
So I always make sure my account balance doesn't get inactive for six months which actually means you get 1 year after your last recharge. Your account will expire 6 months from your last recharge then you'll get another 6 months to recharge it or else your account may be canceled.
Hope I was able to explain it well from another consumer point of view.
#3 Consumer Suggestion
It's under terms and conditions that they can cancell account if no activity in 6 months
AUTHOR: Ria - (Philippines)
SUBMITTED: Thursday, September 18, 2008
I actually share your sentiments being a Onesuite long time customer myself but I a;ways made sure I read the Terms and Conditions of every service or company I am involved with every now and then.
That's why when I read your complaint I remember I saw it somewhere on Onesuite's terms and conditions page about account cancellation conditions.
And to quote "OneSuite reserves the right to disable or to terminate your account and remove all other features and services if the account balance remains inactive for a period of six (6) months after the account has expired"
So I always make sure my account balance doesn't get inactive for six months which actually means you get 1 year after your last recharge. Your account will expire 6 months from your last recharge then you'll get another 6 months to recharge it or else your account may be canceled.
Hope I was able to explain it well from another consumer point of view.
#2 Consumer Suggestion
It's under terms and conditions that they can cancell account if no activity in 6 months
AUTHOR: Ria - (Philippines)
SUBMITTED: Thursday, September 18, 2008
I actually share your sentiments being a Onesuite long time customer myself but I a;ways made sure I read the Terms and Conditions of every service or company I am involved with every now and then.
That's why when I read your complaint I remember I saw it somewhere on Onesuite's terms and conditions page about account cancellation conditions.
And to quote "OneSuite reserves the right to disable or to terminate your account and remove all other features and services if the account balance remains inactive for a period of six (6) months after the account has expired"
So I always make sure my account balance doesn't get inactive for six months which actually means you get 1 year after your last recharge. Your account will expire 6 months from your last recharge then you'll get another 6 months to recharge it or else your account may be canceled.
Hope I was able to explain it well from another consumer point of view.
#1 Consumer Suggestion
It's under terms and conditions that they can cancell account if no activity in 6 months
AUTHOR: Ria - (Philippines)
SUBMITTED: Thursday, September 18, 2008
I actually share your sentiments being a Onesuite long time customer myself but I a;ways made sure I read the Terms and Conditions of every service or company I am involved with every now and then.
That's why when I read your complaint I remember I saw it somewhere on Onesuite's terms and conditions page about account cancellation conditions.
And to quote "OneSuite reserves the right to disable or to terminate your account and remove all other features and services if the account balance remains inactive for a period of six (6) months after the account has expired"
So I always make sure my account balance doesn't get inactive for six months which actually means you get 1 year after your last recharge. Your account will expire 6 months from your last recharge then you'll get another 6 months to recharge it or else your account may be canceled.
Hope I was able to explain it well from another consumer point of view.
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