OneVanilla One Vanilla Prepaid MasterCard Fraudulant Charges were made to card when I registered it online. American Express took money off my onevanilla card Internet

On February 10th 2017 I purchased a OneVanilla pre paid Master Card at Wal-Mart putting 195.00 on it and paid the 4.95 fee for the card.  I came home and went online to activate the card as I have done in the past however the site displayed a message that it was down for maintaince and try again later.

I did try again later and it said the same thing. I waited a few days and tried again this time it worked but told me I had a 0.00 balance! Now how could this be when I didnt get it activated?

The statement said American Express took money off this card on two seperate days wiping out the money I put on the card. I called One Vanilla they said I had to file a claim and it could take 90 days to get an answer.

This is fraud some one stole my money and according to the statement it was American Express. One Vanilla didnt do anything to help sort this out.