Complaint Review: Online Guitar, Onlineguitar.com - Internet
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- Author Confirmed
- Online Guitar, Onlineguitar.com www.onlineguitar.com Internet U.S.A.
- Phone: 800-573-7271
- Web:
- Category: Music Shops
Online Guitar, Onlineguitar.com continuously lied about shipping replacement part Internet
*Author of original report: Finally resolved
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I ordered and received an electric guitar kit from this company and, while trying to assemble it, found the neck had a hairline crack. They promised to replace it if I sent the neck back at my expense, which I did. I have now been waiting amost 2 months with numerous promises that the replacement has already shipped. They have promised to call back with tracking numbers and don't. They have given me delivery dates and nothing is delivered.
Even though I talk to the same person each time, I'm told each time that the person hasn't talked to me before and isn't familiar with my problem. Instead of trying to resolve the problem, they now hang up on me when I call.
I recommend avoiding this company since the few dollars I saved ordering from them has more than been spent sending the defective part back and calling to try and get the replacement.
Numen
Dubuque, Iowa
U.S.A.
This report was posted on Ripoff Report on 06/06/2008 01:06 PM and is a permanent record located here: https://www.ripoffreport.com/reports/online-guitar-onlineguitarcom/internet/online-guitar-onlineguitarcom-continuously-lied-about-shipping-replacement-part-interne-337791. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Finally resolved
AUTHOR: Numen - (U.S.A.)
SUBMITTED: Sunday, June 29, 2008
Thanks to this site and the BBB, once I was finally able to get the attention of someone else at this company, the issue was resolved quickly and satisfactorily. The replacement neck was shipped exactly as promised and the person who called me with the tracking number actually followed up after it was delivered to make sure I got it and it was OK. I was told the internal problem was permanently corrected.
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