Complaint Review: Online Outboards / Cumberland Watersports / Tohatsu motor company
Online Outboards / Cumberland Watersports / Tohatsu motor company Steve H. / John A. Inferior mislead lied faulty New York
*Author of original report: Your point?
*Consumer Comment: On Line Outboards - Excellent Experience
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Purchased a brand new 9.9 hp 2016 Tohatsu outboard. The actual motor is a 2015 model not a 2016. They seem to come out with new models after you make your purchase. Received motor ran at prescribed break in period. Motor has severe vibration. After contacting Steve H at Cumberland water sports, he suggests it may be an overfill of oil in crankcase. I said ok, I'll give that a try. Nope, same vibration. So bad that after a 3 hr trolling trip, you wish you ran your big motor instead due to the uncomfortableness of the vibration. I then contacted a local dealer that sold Tohatsu's to ask what might be going on. Well after a 15 min lecture about buying this online vs at a dealer he said your out of luck really. Those motors need a PDC type inspection when new. He told me he could do it for 200.00 but couldn't promise me anything. Called Steve back at Cumberland, no response or answer. Go figure. Then went to Tohatsu. John A. Was the rep. Told me your motor is fine. I disagreed with him, told him I'm bringing it to a warranty dealer, to no avail nothing that they could do. In fact they felt the vibration, they contacted Tohastu, the marina (trident) was told to increase the rpm. Go figure. So now I have a motor that is set at 900 rpm at idle and has a strong buzz feel. Tohatsu sent a rep to see my motor. Keith was his name. Felt the vibration as well. Said "well take care of you". "Let's try a different pitch prop". " if that doesn't work, we'll do something to make it right". Well when the prop came, nothing. Now I have a squealing noise when troling. Ultimately in the end do not buy these motors as they are an inferior motor. They say" same as a merc". They are not. Do not buy online or from OnlineOutboards. Yep I'm sure there's success stories, take your chance. I did, I lost. Well I didn't really lose all of it. I'm looking to buy a main 115hp. Think God I didn't make the mistake of buying that through this process. Next time I will be able to watch, feel, and touch the motor I'm buying when it's running and feel good that at least it's going to run like it should. Learn from this. I wish I would of listened.
This report was posted on Ripoff Report on 09/22/2016 05:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/online-outboards-cumberland-watersports-tohatsu-motor-company/new-york/online-outboards-cumberland-watersports-tohatsu-motor-company-steve-h-john-a-infe-1329653. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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