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Report: #1382366

Complaint Review: Onlinefaxes.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Unhappy Sucker — La Jolla California USA
  • Author Not Confirmed What's this?
  • Why?
  • Onlinefaxes.com Internet USA

Onlinefaxes.com - Onlinefaxes.com make it impossible to cancel the service, bill you without notification and when you block their account they change the billing name. Internet

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I purchased their service more than a year ago and did not sign up for automatic renewal.  After being billed without my consent I cancelled the service and blocked them from billing me on American Express.  Instead of honoring my request they changed the name they use to bill me and charged my card again.

When you do try to cancel this service they make you send an email requesting they cancel and then write you back with something like this (see below).  Which makes no sense since it was pretty clear that my email to them (from their website) gave my account phone number and was clearly marked as a request to refund their last bill due to my not renewing the service.  I never received from them a request or an email asking for further clarification.

Poor use of the english language aside beware.  These guys are dishonest.

 

Hope you’re doing good!

 

This email is to let you know that we are currently awaiting your response on the 332540

Kindly verify the information and get back to us, so that we can help you out further. If the issue is resolved, please disregard this notification.

 

Thanks and regards,

This report was posted on Ripoff Report on 06/30/2017 01:22 PM and is a permanent record located here: https://www.ripoffreport.com/reports/onlinefaxescom/internet/onlinefaxescom-onlinefaxescom-make-it-impossible-to-cancel-the-service-bill-you-wit-1382366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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