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Report: #272221

Complaint Review: Onlingo: Onling.com - Suisun City California

  • Submitted:
  • Updated:
  • Reported By: Fresno California
  • Onlingo: Onling.com P.O. Box 1566 Suisun City, California U.S.A.

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I can't being to explain how unbelievable this whole situation with Onlingo has become. I admit I wanted to try the initial shipment but cancelled...three times...before the initial trial period was over. I emailed and called repeatedly but as of today I still can't get through on the phone and their email responses never commit to anything. One of their customer service people is supposed to contact me but nothing has been done and I even have an answering machine!

I followed all of their instructions for learning about their program but can't believe I can't get through directly to a person on the phone. As far as I can tell this is a bogus company that will not stand behind their product and know nothing concrete about quality customer service and contact with the consumer.

I would not recommend using this company for anything in the future and it also has made me skeptical about using any other companies in this same arena. I continue to fight for the reversal of the charges on my account

Roberta
Fresno, California
U.S.A.

This report was posted on Ripoff Report on 09/04/2007 09:35 AM and is a permanent record located here: https://www.ripoffreport.com/reports/onlingo-onlingcom/suisun-city-california-94585/onlingo-no-contact-no-credit-no-resolution-suisun-city-california-272221. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
4Consumer
0Employee/Owner

#4 UPDATE Employee

Onlingo Response Ensures Customer Satisfaction

AUTHOR: Grettavon - (U.S.A.)

POSTED: Tuesday, September 11, 2007
Greetings from Onlingo Management Team!

We at Onlingo believe in World Class Customer Service!

Our "Free-Trial" model benefits our customer since we pay for the shipping!

If our product doesn't work for you, cancel your subscription, and return the product for a refund.

The best time to contact our Customer Service Professionals is Tuesday - Saturday 10:00am - 3:00pm Pacific Standard Time. We strive for 1 minute hold times.

We really want to go out of way for you!

Onlingo Customer Service #:
1-800-949-6880
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#3 UPDATE Employee

Onlingo Response Ensures Customer Satisfaction

AUTHOR: Grettavon - (U.S.A.)

POSTED: Tuesday, September 11, 2007
Greetings from Onlingo Management Team!

We at Onlingo believe in World Class Customer Service!

Our "Free-Trial" model benefits our customer since we pay for the shipping!

If our product doesn't work for you, cancel your subscription, and return the product for a refund.

The best time to contact our Customer Service Professionals is Tuesday - Saturday 10:00am - 3:00pm Pacific Standard Time. We strive for 1 minute hold times.

We really want to go out of way for you!

Onlingo Customer Service #:
1-800-949-6880
Respond to this report!
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#2 UPDATE Employee

Onlingo Response Ensures Customer Satisfaction

AUTHOR: Grettavon - (U.S.A.)

POSTED: Tuesday, September 11, 2007
Greetings from Onlingo Management Team!

We at Onlingo believe in World Class Customer Service!

Our "Free-Trial" model benefits our customer since we pay for the shipping!

If our product doesn't work for you, cancel your subscription, and return the product for a refund.

The best time to contact our Customer Service Professionals is Tuesday - Saturday 10:00am - 3:00pm Pacific Standard Time. We strive for 1 minute hold times.

We really want to go out of way for you!

Onlingo Customer Service #:
1-800-949-6880
Respond to this report!
What's this?

#1 UPDATE Employee

Onlingo Response Ensures Customer Satisfaction

AUTHOR: Grettavon - (U.S.A.)

POSTED: Tuesday, September 11, 2007
Greetings from Onlingo Management Team!

We at Onlingo believe in World Class Customer Service!

Our "Free-Trial" model benefits our customer since we pay for the shipping!

If our product doesn't work for you, cancel your subscription, and return the product for a refund.

The best time to contact our Customer Service Professionals is Tuesday - Saturday 10:00am - 3:00pm Pacific Standard Time. We strive for 1 minute hold times.

We really want to go out of way for you!

Onlingo Customer Service #:
1-800-949-6880
Respond to this report!
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