Onsite.com On-site.com Onsite criminal background report Riverside California Nationwide

 I applied for an apartment in Palm desert California. They use onsite.com to screen applicants credit report(I passed) and criminal back ground check (pending). I have no criminal background, however, it has been a month and the report isn't complete. When I called to check to see what's going on they indicated to me that it's not them but the county. I said okay well let me talk with the county clerk who performs the background check. I called and talk with the clerk and she indicated to me that onsite.com have not requested any records from her. I said okay can you please call onsite and straighten it out. She indicated to me yes she would. She then called back and stated to me that onsite instructed her to send the documents to me and I would upload them to the site. I then called onsite and asked them how would I go about doing this and Myra indicated to me that who ever talk to the county clerk gave the wrong information and that they can not accept anything unless it is from their legal department. I asked Myra to send me over to the legal department and she said she was not authorized to do that. I said well how is the clerk suppose to supply the information? She said that she's not sure but it's up to their legal department. I talk to the county clerk again and she indicated to me that onsite never requested that information because she remember me from doing a background check for my new employer. Well my issue is that I have paid for a service that is not being performed. This is unfair and unethical and I will report them to any and every agency that i can report them to.