Report: #1333250

Complaint Review: Open Loop NYC

  • Submitted: Fri, October 14, 2016
  • Updated: Fri, October 14, 2016
  • Reported By: NYC — Lages Brazil
  • Open Loop NYC
    785 8th Avenue
    New York, New York

Open Loop NYC No service, dirty busses, terrible driver New York New York

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We have bought 3 tickets on Open Loop. The bus was extremely dirty and so wet that it was impossible to sit which was a big health risk for my 75 year old father since the driver was driving very fast and unsafe. There was also the lack of any type of guided tour which was advertised, the headset system did not work. After a long drive the driver stopped to smoke a cigarette and suggested us to use another bus when we complained about the conditions and the lack of guide system. We left the bus and went back to the sales booth to ask for our money back for our tickets which were paid in cash.

Cash back or any type of refund was denied, we contacted the office by phone and were forwarded to a manager which never answered the phone nor responded to voice mails. Finally a customer service employee told us to come to the office and we could get a check. Upon arrival neither this employee nor any manager were available, refund was denied to us. They offered a wire transfer to refund to an american account which I do not have as a foreigner. We expect a refund of $ 165.00 for 3 sales tickets due to a lack of service and operating a bus with a very dirty and unhygienic environment. 

This report was posted on Ripoff Report on 10/14/2016 08:08 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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