Opus Virtual Offices false advertising, misrepresentation, fraud, refusal to cancel Boca Raton Florida

Falsely advertises services. Will not respond to inquiries regarding services stated and agreement upon signing. Continues to bill after cancellation. Terrible customer service.

THE INITIAL ADVERTISING

Opus initially solicited me via email about opening up a virtual office, after speaking with their representative, Sean Dimartino, on the phone, I was informed that they would provide the following services: professional physical address, receptionist greeting, professional call forwarding, call screening, professional mailing address, state of the art virtual office technology, meeting rooms for clients, a commitment to customer satisfaction, and the ability to cancel within 30 days, and that they would have my virtual office up and running within the next 24 hours.

THE SERVICES

After signing their contract and paying their initial fees (they required a 3 month commitment) I waited and waited but did not receive any communications from their company until I followed up with them regarding my concerns. I then received an email with instructions on how to set up my mailbox. When I called to inquire about certain confusing instructions, their representative was neither helpful or informative. After a while, I managed to provide the proper documents to set up my office. The claim that they provide a state of the art virtual office is ridiculous. Once my service was set up, I tested out the receptionist service only to find out that it is nothing more than a call forwarding system to my cell phone. There is no live receptionist to greet your clients as advertised. Mail forwarding is also a joke. In order to know if you receive mail or not, you need to actually come into the virtual office location, or call ahead and have them check a shoe box they place in the front desk where they put your mail in. I witnessed this when I showed up to pick up my mail and was greatly troubled as there was very little assurance that my mailing was kept confidential or that the contents of my mail could not be accessed by an unauthorized person. As an attorney, my clients confidentiality is paramount and this could not work. Also, the state of the art office they advertised, turns out to be a small shared office in the basement of a dental office. There are meeting rooms available, but they must be rented for approximately $45/hour, and not a setting I would want my clients to meet at.

THE CANCELLATION

Immediately after signing up with their services I knew that this was not the company for me. However, because I was in an initial 3 month commitment I knew I was bound by those terms for the next three months. Needless to say, I used their services little to none during those three months and awaited my time to cancel. I initially attempted to cancel by informing the virtual office location. However, they told me that they could not do anything as they are a third party and only contracted out by Opus Virtual Offices, but that they would forward my notice of cancellation to Opus. Thereafter I visited their website to place a written notice of cancellation. I received an automatic email back stating that my services would not be cancelled and that they will continue it for another 3 months before cancellation. When I attempted to reach out by calling Opus directly, to refute their charges, I was told to leave a voicemail for an account manager Tammy Hamilton. After almost two weeks Ms. Hamilton emailed me back telling me that she will call me tomorrow to speak about my concerns. She failed to do so and would neither return my calls or emails. Finally, after another week of waiting to hear back from Opus regarding my cancellation, I received a snarky response from Tammy merely stating that "as a courtesy" she will terminate my services. It turns out that not only is this company disingenuous when getting you to sign up with them, they are also disingenuous in cancellation. As of today, I noticed yet another charge for next month's services credited to my credit card from Opus. At best this is just poor customer service, and at worse this may be an illegal practice of fraud.