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Report: #1239574

Complaint Review: ORBITZ TRAVEL - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Zeroset — Sun City West Arizona USA
  • Author Confirmed What's this?
  • Why?
  • ORBITZ TRAVEL Nationwide USA

ORBITZ TRAVEL Rip off, thieves, Con Artists, dream Breakers unkmown Nationwide

*UPDATE Employee: Your Recent Orbitz Experience

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 I used a travel app to purchase a flight on Delta Airlines and it kept referring me to Orbitz. I filled in the data that I wanted a flight from Va. To Phoenix. It kept presenting available flights and as I selected one, the program said it was filled and kept up selling me until I finally paid $273.00 for a flight for my daughter to come and help me through a difficult time. I paid for it by credit card. Four days before the flight my daughter was injured and needed to change the flight date. She contacted Delta and they had a fee of $200.00. I went on the Orbitz Site and they said I need to cancel the one flight before I could pick another. They claimed they would credit my account with balance after fees. The fees were exactly the entire $273.00 I had paid. Now, I get constant Orbitz Emails for deals with them. Why would I even consider using Orbitz, ever !!?? Beware !!

This report was posted on Ripoff Report on 07/03/2015 12:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/orbitz-travel/nationwide/orbitz-travel-rip-off-thieves-con-artists-dream-breakers-unkmown-nationwide-1239574. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Your Recent Orbitz Experience

AUTHOR: Custrelsgal - (USA)

POSTED: Tuesday, July 07, 2015

Hello,

My name is Shalon, and I am part of the Orbitz Customer Relations Team. We want to learn more about your experience so that we can address the issue. Please email us at socialnetwork@orbitz.com and enter my name in the subject line, so that I can investigate further.

Thank you for your patience, and I look forward to hearing back from you.

Sincerely,

Shalon
Orbitz Customer Relations
Chicago, IL 

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