Complaint Review: Oreck Rinse-A-Matic - Cookeville Tennessee
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- Author Confirmed
- Oreck Rinse-A-Matic 1400 Salem Rd Cookeville, Tennessee U.S.A.
- Phone: 800-989-3535
- Web:
- Category: Appliances
Oreck Rinse-A-Matic Rip Off! Came with a faulty pump motor Cookeville Tennessee
*UPDATE Employee: To get your proof of purchase
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I ordered the Oreck Rinse-A-Matic last fall.
1) It took forever for them to ship it to me
2) When it arrived I put it together and couldn't get it to work
3) I took it in a week ago and they finally called me to say they didn't my fax with the receipt, even though I called them to see how things were going and was told they had ordered a new pump motor and it'd be done in a few days.
Now they say they haven't even ordered a new pump motor
4) It arrived with a faulty pump motor, but the service rep at their local store all but accused me of breaking it myself
5) When I talked to them on the phone, after it was established that they actually haven't ordered parts - they mentioned that they don't think it will be covered under warranty!!!
I thought I was buying a quality piece of equipment from a good company, but now I am getting nervous. Now that I am having problems with Oreck I did a Google search to see if the situation has happened to anyone else and how it worked out (good or bad). I have found many bad reports about them. I should have searched before I bought it! Arg!
Also, I logged into my Oreck account and they don't keep your transaction history past a few months. Now I am at their mercy - whether they will provide a copy of the receipt or not because I cannot find it in my email history.
I'm really scared that I wasted money on a piece of junk, it is cheaply made - looks cheap - feels cheap, my house carpets REALLY need cleaning but if I rent one I will be mad at wasting even *more* money.
If they refuse to fix the unit under warranty I am really going to be upset. :( I'm upset enough that I received it broken and spent too much money on it to begin with. I should have just went to Costco and bought something there. At least Costco stands by their sales.
Lisa
Camarillo, California
U.S.A.
This report was posted on Ripoff Report on 03/03/2009 04:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/oreck-rinse-a-matic/cookeville-tennessee-38506/oreck-rinse-a-matic-rip-off-came-with-a-faulty-pump-motor-cookeville-tennessee-430461. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
To get your proof of purchase
AUTHOR: Fyi - (U.S.A.)
SUBMITTED: Thursday, March 05, 2009
Your receipt is your proof of warranty. If you don't have it call 1-800-989-3535 to get it sent to you. Simple as that. Depending on what machine you have it comes with either a one or three year warranty. Ordering part sometimes takes weeks. Stores do not have all parts on hand, as in your case, these are very rarely replaced. I have been at Oreck for 2 years and have never replaced a steemer motor. Oreck stores can not 'place an order' whenever they want. It can only be done once a week and takes 3-4 weeks to arrive, since the the parts are delivered UPS ground from Cookeville, TN.
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