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Report: #756493

Complaint Review: Oreillys auto parts - smithfield North Carolina

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  • Reported By: Clayton Automotive — Clayton North Carolina United States of America
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  • Oreillys auto parts 816 North Brightleaf Blvd smithfield, North Carolina United States of America

Oreillys auto parts A-1 Cardone supplier 2 bad steering racks,2 labor claims and am out over 1000 dollars smithfield, North Carolina

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On 4/25/2011 I purchased a A1 Cardone steering rack #26-1690 for a 1996 toyota avalon from Oreillys auto parts,we installed it and had it aligned and in 40 miles the customer brought car back and  when you turned it one way the wheel would come back off center and then when turned the other way it would come back off center the other way,it was determined everything in the steering and suspension was good and the rack was at fault,so we contacted Oreillys and they sent another rack and installed it and submitted a labor claim for 422.50

after the 2nd rack was installed and was on alignment rack it was found when you turned the steering wheel the left tire would move a few inches but the right side wouldnt move and after a few inches travel of left tire then it would start turning.after showing the customer this he took car and was going to bring it back the next day for another rack since it would have had to been ordered.he brought the car back with a bill and the defective rack and he had another shop remove it and installed a different brand rack and had no problems,i then submitted a claim again to Oreillys for the labor payout and core and parts refund,since I didnt have the core i had to refund his core price.When i took the rack to Oreillys their counter person there refunded me 174 dollars saying he was looking out for me yet i paid 119 for the rack and 125 for the core which comes to 244.the first labor claim was denied with A1 cardone stating it was within their specs which is bull,am still waiting for the decision on 2nd claim and the manager their filed a store payout and we havent heard anything from them about that,i always get " we should know tommorrow"  i know its not totally Oreillys fault but auto repair businesses depend on parts stores to stand behind what they sell but in this case i am out 422 for my labor in the 1st claim,578 that i had to pay customer on the 2nd and 70 dollars that i was shorted when i brought their 2nd bad rack back adding up to 1070 dollars total.in a small business that hurts alot and i want some satisfaction instead of excuses

This report was posted on Ripoff Report on 07/26/2011 07:33 AM and is a permanent record located here: https://www.ripoffreport.com/reports/oreillys-auto-parts/smithfield-north-carolina-27577/oreillys-auto-parts-a-1-cardone-supplier-2-bad-steering-racks2-labor-claims-and-am-out-ov-756493. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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