O'REILLYs Auto Parts Schucks Gave incorrect product, destroyed my vehicle, wont pay for damage Tigard, Oregon

I'm glad to see them taking care of your issue, as they bore at least some, and perhaps the majority of responsibility for what happened. I do see your points. Bottom line, the clerk never should have attested to what he didn't know. But learn from this in the future, because no matter what the store, you don't know what they know or don't know, and once you leave with the goods, it's caveat emptor.

A manager called me and was very gracious and helpful. They are making good. I am pleased with their decision, as Im not the usual idiot out looking to screw over a company for a handout.

Though you can throw this back on ME as an argument,  it want brain surgery. At least it shouldnt have been! No one who works in an auto parts store should be 'out of their element' if they are helping people decide what to buy. It wasnt that big a deal. We didnt all sit around for hours pondering a great delimma. It was cut and dried after a few moments when he said THIS WILL DO IT FOR YA.. To verify this I went into an Autozone today and asked for power steering fluid for the same vehicle. The guy went into his computer and said "This seems to have different specs than regular fluid and we dont have a recommended application." I asked if the brakes and power steering were connected (Remember the OReillys guy knew that much---which isnt common knowledge if you 'dont know what you are doing as a mere salesman'.) and he said yes BUT you cant mix the fluids. You cant use just one of either for both. Why did the autozone guy know that? He was just a floor employee, right? Wish I had gone there first.

If a plumber comes to your home and starts to install wax rings for your toilet, do you know enough to tell if he should have one or two? If he screws up and it leaks, is it your fault for not knowing?  If you go to a sporting goods store and ask for a fishing license but need a tag addendumm for a certain species but they put the wrong one on, is it YOUR fault if the game warden catches you? What if you mention that you are after a certain species but the store tells you you dont heed a tag for that, but you DO need it and you get caught. Is it your fault?

Where does responsibility and accountability start and end?   I am a real estate agent. If you sell a home here the gov says you cant let wood stoves stay in the property if they are a certain age. I am the expert---you are not. I tell you the stives are OK and they are not and you get fined or sued. Is it BUYER BEWARE? I dont run auto parts stores. I drive a car---I dont know about its systems. They are the 'experts and thats defined by the fact that they advertise and operate as an AUTO PARTS /ACCESSORIES store. There is nothing more you can say here. They are destroying me and my family. Did I tell you I even offered to take the parts from them, which at their cost would have been a fraction of the bill, and have them find their own cheaper labor for installation? Nope. They wont do the right thing. My picket signs are complete and I'll be in front of their place all day every day weather permitting. ALready cleared it through the Tigard police department.

The fact that your truck is a "diesel" has absolutely no bearing on the power steering fluid.



Many dipsticks tell what type of fluid to use, and ALL owner's manuals tell you, as well as the Haynes and/or Chilton's manual on the shelf at that auto parts store.



Any brake fluid and even a Dexron or Universal ATF would work, or even a Lucas product.



Keep in mind that if your power steering fluid is low, you most likely have a leak as this fluid is not consumed in any way.



Sometimes you just have to step back and take a deep breath and use some good old fashioned COMMON SENSE!



These chain auto parts stores hire anyone with a heart beat off the street. In MOST cases they are NOT mechanics, nor are they qualified to give "advice".

The 'hmmm' sounded like you were doubting my story.  Actually, I now have 'Post-polio syndrome which is almost like having polio all over again. It hits fast too.  I could walk a year ago and today I cant walk over 20 feet.  Ive been out of work for almost two years, got a new real estate license and need a 4 door vehicle to be a real estate agent plus a way to carry my scooters and chairs. Also, I had just lined up a $300 a DAY job hauling boats and trailers from Portland to southern Oregon. I lost that job becasue of this. I cant do real estate either without a vehicle and my family is in crisis. O'Reillys should MAN UP and do the right thing. Today theytold me a final time that they wouldnt do anything about it. They consider it the consumers responsibility to check and see if the RECOMMENDED item being purchased is correct or not. What skanks.

Again, it was clear the clerk didn't know from the get go what you needed. Your own post confirms this as y'all went back and forth looking this up and that and talking this and that about brakes and synthetics and whatnot. I suppose the clerk, and therefore the store, bear some responsibility, as he never should've said at any point, "this'll do it for you". But you should have realized he didn't know what to give you from the get go when, as you posted, "They were having a ahard time finding the right fluid". Since you evidently kept at him, he was trying to be helpful, while clearly out of his element. I repeat, you ought to have consulted your owner's manual, and if that didn't tell you what you needed, a Ford dealer. You can't get out of this one. Maybe a local church, or churches, can help y'all out to get the truck fixed. What have you got to lose by checking? And contact O'Reilly's corporate headquarters, executive offices. Insist on speaking to the president's office (you'll still get an underling) and NOT regular customer service. Maybe they'll concede and give you something. But the whole repair? No way. And I don't work for them any more than you do. Not everyone who disagrees with a poster works for the target. I support the posters far more often than I do the targets. I call'em as I see'em.

No, I'm not doubting that you have polio, I just thought it was completely gone because of the vaccine.  I apologize if I came off that way.  Also, I don't work for O'Reilly.  My job is in the food/retail industry.

To begin with, 'voiceofreason', When one goes to an auto parts store and knows what to get, its a simple matter of just asking for it or pulling it off the shelf. In my case the employee pulled the item off the shelf, handed it to me and said 'This will do it for ya'.

So you are telling the public that when we ask for advice that your people who work day after day in an AUTO PARTS STORE cant be counted on to give proper advice?
 
That anything we buy at OReillys should be checked out at other sources to be sure your NON EXPERTS have not screwed up? If I wasnt 'trying to save a buck' as you put it---you mean that people shouldnt go to OReillys at all and they should pay more at a dealer so they wont be screwed over by idiots? Maybe my posters should read 'O'Reillys says to go to the dealershiop first because O'Reillys doesnt know what they are doing and doesnt know auto care products'. Is that a fair thing to assume from what you just posted for the world to see.
 
Are you saying that if people get sick at a restaurant from food poisoning that they should have tested the food first because the restaurant cant be expected to know food safety rules?

Im using this entire conversation in my flyers while picketing your store from my wheelchair. 

So the great corporation who carries insurance will let me lose my job, lose my house and cause my family stress over a small amount of money. Why dont you just do the right thing?

 Wow, incredible. Another poster below casts doubts on my having polio, Well, my uneducated friend, Im 57. I caught polio in the south just as the Salk medicine was being tested. Would you like me to post pictures of my usless leg?  I suppose that I should have known better than to catch it? Which dumb O Reilly employee are you?

polio was no longer around due to the vaccine?  Hmm...

Sorry about your circumstances, but you expected too much from a simple counter clerk. If I'm stocking shelves in a supermarket you can hardly expect me to be a nutritionist. Salespeople in a department store are not experts on fabrics or appliances. Even clerks in Lowes and Home Depot have only limited knowledge of the products they're helping you find. Why expect a chain auto parts clerk to be an expert on your specific model vehicle's needs? That's what they make owner's manuals and Chilton's guides for. Instead of trying to save a buck, if your own knowledge was that spotty, you should have paid a garage to put the fluid in for you. Your own recount of the story makes it clear the clerk wasn't clear what you needed. At that point you should have called a Ford Dealer. Especially, all the more due to its importance to you, you should have dealt with your truck more carefully.