Complaint Review: ORIENTAL WAREHOUSE - BOCA RATON Florida
- ORIENTAL WAREHOUSE 60 S FEDERAL HWY BOCA RATON, Florida United States of America
- Phone: 561-394-0656
- Web:
- Category: Home & Garden Stores
ORIENTAL WAREHOUSE DELIVERED DAMAGED CABINET AGREED TO REPLACE IT OVER PHONE THEN IGNORE MY PHONE CALLS BOCA RATON, Florida
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Purchased sideboard from Oriental Warehouse 1/11/2010. They took funds out of my checking account that day. Then told me when the cabinet would be delivered, Mark Marasco told me he would deliver it on a specific day when that day came stated he never committed to that day, this went on til he delivered it in early February. I took my husband to the store prior to delivery and asked for a receipt which was never provided me since I purchased over the phone. It was raining the day the cabinet was delivered the delivery men were very fast bringing it into my house so I didn't notice the cabinet was damaged til the following morning. Mark Marasco agreed over the phone to replace the damaged cabinet told me he would exchange it the following week, didn't happen. Then told me another delivery date, that didn't happen either. I called him upon returning from vacation and was told by Felipe (an employee) they didn't have a cabinet to replace. I then sent a letter Federal Express asking for the following: 1. take the cabinet back and return my money 2. repair cabinet and credit my checking account $200.00. or 3. Exchange cabinet for one not damaged. I gave him til March 22. NO RESPONSE. I've check BBB there is another complaint against the company which they have not responded.
This report was posted on Ripoff Report on 03/23/2010 04:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/oriental-warehouse/boca-raton-florida-33432/oriental-warehouse-delivered-damaged-cabinet-agreed-to-replace-it-over-phone-then-ignore-584337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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