Complaint Review: Orlando Auto Brokers - Orlando Florida
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- Author Confirmed
- Orlando Auto Brokers 5300 S. Orange Blossom Trail Orlando, Florida U.S.A.
- Phone: 407-240-4443
- Web:
- Category: Auto Dealers
Orlando Auto Brokers ripoff Unlawful repossession will not accept pay-off threatening customer service Orlando Florida
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My husband purchased a vehicle from this company 90 days same as cash. The first couple of times they debited our account without notifying me first, days before our due date, we contacted them and expressed how inconvenient this was for us. We requested a timeline of debits and specific amounts, instead of "every two weeks" (on the contract) you will "make a payment." We never received this.
Mid-September they debited our account again, over four different days. I contacted them, and the gentleman agreed to replace the funds and send me an itemization so we could straighten everything out. Two days passed and nothing. I contacted our bank and was told to cancel the debit card and dispute the last charges that had occurred over the four days. The company would then be asked for receipts and the bank would determine whether fraud had occurred. The dispute would be finalized in 30 days. Until then, the Orlando Auto Brokers would continue to have been paid.
The end of September, as OAB could not debit via the card information they had, the owner ALI (would never give last name), contacted me and wanted to know how I was going to handle payment. He also said I owed for the mid-September payment, as I had disputed the charge. I let him know that the bank was investigating that, he was paid for that and as soon as he would fax to me the amounts owed on specific days, I would submit payment. He said no problem. Then, nothing.
After three days, I worried. I called and spoke to MIKE (He also would not give his last name), who let me know to fax over my credit card authorization for the end of September payment. I checked with my bank. I was told that if I gave them authorization for this payment only, I would be protected against possible furture unauthorized charges. I faxed over my credit card authorization.
Four days later, after many calls on my behalf to the company inquiring why I had not received a fax of any itemization, our car was repossessed.
I have called many times. The owner will not talk to us. No one ever returns our phone calls. The amount they informed us of in a letter did not include the mid or end of September payment. I faxed proof from my bank of these payments. The bank called them and faxed the same. Still, I get nothing. I have let OAB know many times that all I want is a fair accounting of the amount owed, so that I can go to the bank, withdraw a cashier's check and own the car outright. Still nothing.
I have contacted an attorney, but it is evident that the best thing that will come out of this is that I will lose the car, I will lose all of our belongings in the car (cell phone, GPS system, XM radio), and we will eventually (hopefully) be paid back for our loss and time.
The individuals, MIKE, ALI, MAJID, FAYED and DAVE, who work there are miserable. They are completely unwilling to help, combative and once, downright threatening. They repeatedly let us know that they are a Corporation and are therefore untouchable. And the logical part of me knows that if I am successful in closing their business, they will go to another location and open an Auto Broker.
Please, do not use this business!
Rosalind
Lithia, Florida
U.S.A.
This report was posted on Ripoff Report on 10/13/2006 03:17 PM and is a permanent record located here: https://www.ripoffreport.com/reports/orlando-auto-brokers/orlando-florida/orlando-auto-brokers-ripoff-unlawful-repossession-will-not-accept-pay-off-threatening-cu-215628. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Everyone answers to someone!
AUTHOR: Orlando - (U.S.A.)
SUBMITTED: Thursday, October 19, 2006
Even Mike, Ali, Majid, Fayed and Dave.
First, owners of this business are:
President
ASSADI, ALIREZA
252 E. HORNBEAN DR
LONGWOOD FL 32779
Vice President
SANAT, MEHRNOOSH
252 E. HORNBEAN DR
LONGWOOD FL 32779
The President is also the registered agent. I wonder if they know how their business is being run? Perhaps you could make a trip by their house and knock on the door, just to let them know about the poor customer service you are receiving??
Second, when was your car repossed? Get the EXACT date and call the local sheriff or city police, for the town where the vehicle was repossessed. Tell the dispatcher that your car was repossessed on that date, from (the address where it was repossessed) Say you need the name of the recovery agency that hooked it - and their business phone number!
Ask for any and all info on the "repo log", including NAME OF THE DRIVER, cell number of the driver, tag number of the wrecker and the REPO AGENCY LICENSE NUMBER. THE DISPATCHER MUST GIVE YOU THIS INFORMATION. Write it down and write down every step you take on this from now on.
If the repo agency failed to call into law enforcement to say they were taking your car as a repo, REPORT THE VEHICLE STOLEN!
If they did notify the authorties and you get their contact info, call the repo agency. By law, they must return any and all private property present in the vehicle when it was repossessed. They are allowed to collect an "inventory fee" for itemizing all the property inside the vehicle but - THEY MUST RETURN THE PROPERTY TO YOU, ONCE YOU PAY THE INVENTORY FEE. Ask what their inventory fee is(BY LAW, IT MUST BE "REASONABLE") and ask when you can come get your stuff. Write down who you talk to and what they say. Make them talk slower so that you can get every word. Make sure they know you are taking notes.
If the repo agent did not call into the local authorities, make a complaint agains the dealer IMMEDIATELY with the Department of Highway Safety and Motor Vehicles. Here is a link to the Motor Vehicle Dealer complaint form: 3.hsmv.state.fl.us/Intranet/dmv/Forms/BRE/84901.pdf
There is a Field Office right here in Orlando; I strongly suggest you walk in and have an agent take your complaint. Makes everything go smoother AND you are more likely to get swift action.
Make sure you stress that they repossessed your vehicle without cause, failed to honor their contract, are refusing to allow you to redeem the vehicle and failed to honor the finance agreement.
Here is a link to a dealer handbook, explaining all the rules car dealers must follow. I suggest you make yourself completely familiar with it...
hsmv.state.fl.us/html/DMV/manuals/dealermanual/2004dh.pdf
Next, contact the Florida Department of Agriculture and Consumer Services. Say you need to make a complaint against an unlicensed repo agency. (assuming the repo company did NOT call in to authorties) Again, remember to write everything down.
If the repo guy did call in to the police and say he was repossessing your vehicle, keep the info you get from the Police dispatcher handy: you might have to make a complaint against the repo guys if they do not return your stuff.
Last but not least, we have the credit aspect. If they voilated any FCRA laws, they have the Feds to answer to. In the mean time, if what you say is correct, they violated the sales contract AND the finance agreement by submitting debits against your account on the wrong dates. Make notes of any damages you suffered as a result (bounced checks, overdraft fees, etc)
Follow this link to file a complaint with the Florida Department of Financial Services about the financing/illegal repo/fail to accept redemption payment, etc, problems: flofr.com/Director/On-LineComplaintform.pdf
If it makes you feel better, Florida law gives you 30 days to redeem your property. That means, it cannot be sold to someone else unless you fail to pay it off in full before 30 days (from the day it was repossessed) MAKE A COMPLAINT WITH THE DEPARTMENT OF HIGHWAY SAFETY AND MOTOR VEHICLES TOMORROW - this guy doesn't seem to care about Florida law and might take your vehicle to the auction before 30 days, just to spite you.
Also, one last thing - if they re-sell your car before the 30 days, they must split the profit with you (under certain circumstances) Making a complaint will secure the money for you, even if he sells the vehicle to someone else.
Do these things, make perfect notes, then call a lawyer. You can own this car lot or, at the very least, get it shut down.
Good luck!
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