Osterman Propane, Oakdale, Connecticut OVERCHARGING CUSTOMERS Oakdale Connecticut

BEWARE!!!   I am writing this on behalf of my elderly mother who lives in East Lyme, CT.  THIS COMPANY IS A RIP OFF.   My mom has an 18 inch gas log fireplace that needed a new remote.  They charged her $175 for a remote (can be purchased elsewhere for much less -- Peterson Gas Logs Basic On/Off Remote Receiver/Transmitter Set $73.95 on Amazon).  

She set up an appointment to have the fireplace serviced/cleaned and to bring her a new remote.   For this service, which is a trivial job that takes about 30 minutes, they charged her $129 for labor.  Lighting the pilot was part of the charge!!!!  The worst and most audacious part is that they charged her a $60 trip charge!!!  This was for a trip that was 12 miles away.  In a day age when gasoline prices are at an 40 year low.  Driving to customer appointments is part of doing business.  Can you imagine if every business charged customers for their appointments!!!  

She refused to pay the $60 and was granted a credit when she complained IN PERSON.  This was after writing a letter which they ignored.  After removing the charge from her bill they told her they would no longer service her!!!!  (PS--they also charge $5.99 for natural gas which is also at a 40 year low and trades at a spot price of 40 cents- Mont Belvieu Propane Spot Price:0.398 USD/gal for Jan 04 2016).