Otel.com/Metglobal Otel/Metglobal are thieves and frauds Internet

I went through Trivago to book a hotel and somehow ended up at Otel.com. I trusted Trivago so I figured this was how it was supposed to be. I paid for my hotel in full prior to the visit. I received a letter the I was to take to the hotel, telling them NOT to charge me because I have already paid.  The hotel looked at the form on check in and didn't really say anything.

The next day a charge showed up on my debit card from the hotel. I spoke to the front desk. All she said was we don't recommend guests go through third party sites! Besides she said, our rate was cheaper than what they charged you. Ok. I then went online to the Otel.com website and use their online chat support.  The gentleman was very nice and said they would refund the higher amount back to my card.

That was over 3 weeks ago. I have contacted them several more times with no resolution. I have received a couple of emails from them stating they are atttempting to contact the hotel every day and have heard nothing back. I asked what can I do to facilitate the refund and was not given a response.

I am honestly shocked that a company can just steal money like this! Maybe I'm naive. I'm not sure what to do from this point forward.  I did not look online before I booked with them.  I wish I had. Now i see the amount of complaints regarding their "business" practices. They are in the business of larceny.