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Report: #1467123

Complaint Review: Ourisman Toyota - fairfax virginia

  • Submitted:
  • Updated:
  • Reported By: Bob — Frederisksburg United States
  • Ourisman Toyota

    fairfax, virginia
    United States

Ourisman Toyota Ourisman Rips off Customers fairfax virginia

*Consumer Comment: This Is Another BOGUS FEE Dealership!

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Brought in a 2016 Toyota Camry for a major scheduled maintenance.  We received three sheets of paper upon pickup stating that all the work was done on brakes, tires, fluids, and other items.  But absolutely nothing was done!  Due to past complaints from colleagues who used Ourisman, we sealed the caps to all the fluid reservoirs with wax.  And they were the same way when we picked up the car.  

We then checked the fluid reservoirs themselves and they were all at the same low mark as they werre when we brought the car in.  They claimed they checked the brakes but the wheels were never taken off of the car.  So, in the end, bogus work is done and claimed as being done but nothing gets done  This was echoed from other customers as well.  

Stay away from th Ourisman Flim  Flam Artists!

This report was posted on Ripoff Report on 11/11/2018 06:16 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ourisman-toyota/fairfax-virginia/ourisman-toyota-ourisman-rips-off-customers-fairfax-virginia-1467123. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

This Is Another BOGUS FEE Dealership!

AUTHOR: The Dog - (United States)

POSTED: Sunday, November 11, 2018

 Very well written report Bob! Nothing in the realm of FRAUD or DISHONESTY should surprise anyone about these slimeballs. They are choking on the STENCH of their DECEPTION. The dead giveaway, is their "full disclosure" they are playing the BOGUS FEE CONGAME! They advertise a FAKE PRICE for a car then add a $700+ BOGUS FEE to make up the difference! To further aide THEIR DECEPTION, they give this BOGUS FEE an official sounding name. They could just add the increased profit to the price, but that would require HONESTY and INTEGRITY. What you have experienced is more proof positive the fraud and deception has now permeated the shop. If you are getting this scheduled maintenance done to protect warranty coverage, you and every reader NEEDS TO KNOW, as per the Magnuson-Moss Act, you can get this scheduled service done ANYWHERE or even do it yourself and the warranty will NOT be voided! Do you understand that? Find yourself a good independent shop and get your work done there. You will find an abscence of price gouging, mechanics of much higher skill rather than parts changers, honesty, integrity and much better customer service! When you go to a dealership for service, you are opening the door to being victimized by still another bunch of pond scum with a vocabulary which does not include "honesty" and "integrity". For you and those eavesdropping here, as per the Magnuson-Moss Act, you can take your car anywhere for scheduled maintenance work WITHOUT voiding the warranty!

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