Ourisman Volkswagen of Rockville They Lie and Steal! Rockville Maryland

They lie and steal! I was in search of a used vehicle for my son. We settled on a grey 2011 328i Xdrive with approximately 91K miles on it. They were asking $12,9K and after tough negotiations I was able to get them to verbally agree to $11,8. They spent hours preparing paperwork. From the onset the finance person was abusive and rude. Against my better judgement, I allowed the deal to progress. As he started to review the numbers with us I realized that he never lowered the base price to $11,8. When I brought the error to his attention, he became agitated and combative. He left the room abruptly to speak with a manager (we could hear them yelling at each other outside the door) and returned a minute later refusing to adjust the base price per our verbal agreement. Having felt duped, we told him he wasted our time, we collected our things and proceeded to walk out. As we left, we requested our paperwork back as I didn’t want him or Ourisman to have our personally identifiable information. Strangely, he closed the file, walked outside and ran behind the building! Who does that?!? After a heated argument with his manager that went nowhere, we left. The whole incident was surreal. I would rather walk to the ends of earth than to buy a vehicle from Ourisman!