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Report: #494110

Complaint Review: Oxi-Berry - Hollywood Florida

  • Submitted:
  • Updated:
  • Reported By: Steve — Phoenix Arizona USA
  • Author Confirmed What's this?
  • Why?
  • Oxi-Berry 3007 Greene St. Hollywood, Florida United States of America

Oxi-Berry Lifeberry, Nutritionalsupp, Healthmember, VH Access, FWM Labs Inc. Ordered "Trial" for $ 1,95 and my credit card was charged $ 302.06 instead by 5 "different companies" Hollywood, Florida

*UPDATE Employee: Hello

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I  ordered the "Trial package"  for Acai Berry  for  $ 1.95.  I  looked on their website if there was any catch but when I  saw that i was just authorizing a charge of  $ 1.95  I  did not  worry too much.

I  always thought that what matters is the amount that you authorize when entering the credit card number.  First I  only saw that charge of  $ 1.95  on my credit card bill but then the next one showed another $ 302,-  (a total of  8  charges).  I  had not  placed another order and I  remember that  the postal carrier tried to deliver 2  packages that I  refused to accept.  These  packages did not even show a  sender,  just  some  name like  "shipping center"  or  something similar. 

here is my credit card statement after I  ordered the "Sample"  for $ 1,95:

Lifeberry              08/10  $ 87.13
Nutritionalsupp      08/03  $ 58.71
Healthmember       08/10  $ 7.14
Oxi-Berry              08/19  $  1.95   (this charge was already showing up in the previous
                                         CC  statement)
Oxi-Berry              08/19  $  2.00
Oxi-Berry              08/19  $ 83.18
VH Access            08/19   $  3.24
Nutritionalsupp       08/20   $ 58.71

I  don't  remember that I  signed up for anything  and never saw anything that would say that I  would get charged anything else than the $ 1.95

When I called the  credit card company to dispute these charges they were familiar with this company and asked me  "did you read the terms and conditions ?"   I  don't  remember if  there were any terms and conditions on their website but I  believe that this  is  rediculous:  there should be some laws  that require to make it clear how much  the  cardmember is going to be  charged.  Where are the limits  to  these games ?   Is it  possible  to  hide a link for  "terms and conditions"  somewhere on the website  linked  to  1000  pages  of  fine printed  and  to  tell the customer that he signs  up  for  799  internet services  by  ordering the sample for $ 1,95  ??????

When I  called  the number for "healthmember"  (888-779-5303)  the guy told me:  you signed up for access for our  internet site and the service is non-refundable.

This report was posted on Ripoff Report on 09/13/2009 12:47 AM and is a permanent record located here: https://www.ripoffreport.com/reports/oxi-berry/hollywood-florida-33020/oxi-berry-lifeberry-nutritionalsupp-healthmember-vh-access-fwm-labs-inc-ordered-tri-494110. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Hello

AUTHOR: K.Ring - (United States of America)

POSTED: Thursday, November 12, 2009

Hello,

 If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-407-3685 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,

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