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Report: #1076091

Complaint Review: Pacific Hills Treatment - 217 Avenida Monterey San Clemente, CA California

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  • Reported By: Broken Hearted Mom — L.A. California
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  • Pacific Hills Treatment 27442 Calle Arroyo San Juan Cpstrno, CA 217 Avenida Monterey San Clemente, CA, California USA

Pacific Hills Treatment Cener Pac Hills Class action lawsuit/ Mislead, incompetent, lied and caused the demise of my only son 217 Avenida Monterey San Clemente, CA California

*UPDATE EX-employee responds: insensitive reply-from tyg

*General Comment: ok hold on...

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            DO NOT SEND YOUR LOVED ONES TO PAC HILLS TREATMENT CENTER

From the beginning I was told that my only child, my son would be in a 90 day program. 90 days, 90 meetings is the prescribed, recognized and well known course of treatment. With our fantastic insurance program coverage, it was guarnteed by the intake person, who informed me she had gone through the same 90 day program and saved her life. I trusted and was promised a professional, knowledgeable and understanding staff, working along with the families for recovery. However, they not only didn't call to includes us in the treatment of our son, other than a few of their annoyed moments of "he's fine." They allowed our deeply depressed son to lye in bed for last 30 days (which I now understand was nothing more than a sober house with no real supervision or treatment) of the 60 day program, rather than 90. With an incompetent case worker, that my son couldn't relate to and had asked for another. Who now we find could have extended the treatment to the promised 90 days. However it was this very case worker who didn't return calls and only had one conference call with his father and I, after I had to call his supervisor, who insisted we had weekly conference calls!?!?! This call came 10 days before they released our son 30 days early. Deaming him a graduate, released him, while ignoring my pleas of augish that he was not ready and he had another 30 days. Begging the supervisor to give him any menial job to keep him there, to which she said, "Well I wouldn't give him a job now because his "mommy" asked me for it." Cold hearted. Three days after his release, I knew my son was in trouble and contacted Pac Hills to help, telling them again he wasn't ready. I was told to stand back and let him come to them!?!?!?! He passed away 10 days later. His life could have been saved had they followed their promised protocol which they are now telling me I misunderstood. Of course this said after they told me that the case worker had the power to extend the treatment to the full 90 days. Their story is all over the place and will be reported to the proper state agency and insurance company. Now talking with other patients at Pac Hills, finding that the treatment they are recieving or recieved is far from what they were promised as well, not having a professional or caring staff. Which only confirms my horror that I trusted these people with my son's life and they should not be in business at all. Nothing will bring my sweet son back, I truly do not want to have any other family go through the worst sorrow of a lifetime.

This report was posted on Ripoff Report on 08/15/2013 10:59 AM and is a permanent record located here: https://www.ripoffreport.com/reports/pacific-hills-treatment/217-avenida-monterey-san-clemente-ca-california/pacific-hills-treatment-cener-pac-hills-class-action-lawsuit-mislead-incompetent-lied-1076091. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 UPDATE EX-employee responds

insensitive reply-from tyg

AUTHOR: poetic justice - (USA)

POSTED: Friday, February 10, 2017

If you are an employee of this agency, you have n business working with people. Lets face it; these programs are just warehouses just happy to let them sleep and collect the $21,000. the people in charge take no responsibility and after they got the money, put the blame on others specially the family. This industry is ripping poeple off left and right. and no one is holding them accountable. ONLY RIPP OFF REPORT IS REPORTING THIS.

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#1 General Comment

ok hold on...

AUTHOR: Tyg - ()

POSTED: Thursday, August 15, 2013

 Listen if you had to put your son in a rehab clinic, then your son was a addict. He wasnt sweet, he wasnt nice. He was a person with a problem. Now I know you miss him and through grief colored glasses you choose to see him one way. But dont fool yourself. He had a equal part in his recovery. If he chose to not particpate in that program, no amount of time was going to "fix" that. I know from personal experience how difficult a addict can be. I had to help friends of mine get off of meth. It wasnt pretty. They were great ppl, but they had a problem they couldnt solve alone.

I know its hard but you need to step back and look at the situation, not as a mother, but just as a third party. Be objective and try and see what the underlying problem was with your son. Drug use is normally something done to hide or mask pain in everyday life. Youre seeking to blame a treatment facility when its obvious by your own post he did not want to be there. If he wanted help he would have particpated. Not laid around in bed for 30 days. No treatment facility would ever willingly allow a patient to "hole up" like that. The only way that would happen is if your son DID NOT WANT HELP.

Addicts have to hit a really low spot before they accept help, and even then the things that drove them to drugs would still be present in thier life. If those underlying situations were not addressed, all the time in a clinic would be wasted. You have to understand. I know grief is clouding your judgment and you are looking for someone to blame. Problem is there is only two real culprits. Your Son and his addiction.

Im not trying to sugar coat this for you. Thats what your friends and family are for. I am here to help explain to you about the how and why this happend. I know its probably very hard to read something like this. Especially if your son was originally a great kid. But Drug use and addiction 80% of the time starts because of events happening at home. I dont know the issues your son was presented with. All I know is that he went to drugs to solve his problem. This is where you need to take a VERY hard look at his life. Did he loose a friend or loved one. Was he financially devistated? Was there issues between him and his parents? All these are events that give a clue as to WHY your son went to drugs and eventually caused his death.

You are blaming the ppl who attempted to help him without accepting your part as an enabler. You cant place the blame on the last ppl to deal with your son, you have to place it ON your son. He made his choices in his life. These ppl had no control over how your son participated in the recovery program. Nor how much time he put into it. If you think your son was being completly honest with you about the conditions there then call a govt agency and have them investigated. Im betting they wont find what you are accusing them off. Why? Because a addict will say ANYTHING and do ANYTHING to get that next fix. If he thought he could fool them by playing within the system and then complain to you about how bad it was, it would give him justification to continue to use drugs.

You did your best. You are not to blame for his death. You can only hold in your heart that you did your best to help him. If he didnt want the help, all the love in the world wouldnt have saved him.

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