Pacific Nissan unethical business practice San Diego California

Purchased the car on 0ct 22nd with security plus & maintenance plus warranty program (with option to cancel). I then called on the 26th requesting to cancel both warranty program. Financier Mike said that he will cancel them both and that it could take 4-8 weeks. I called back on Jan to see if they canceled the program... Mike the financier said yes then found out that Nissan consumer affairs did not receive any cancelation request. I decided to be proactive and worked with Nissan consumer affair to complete the proper paperwork to get the security plus canceled and refunded with no help from Nissan dealership, car I bought it from.

But they could not do anything about the maintance plus, that warranty program was through the pacific nissan dealership. I then made time to talk with mike at Nissan to have the maintance plus canceled and refunded became an issue. All of a sudden now he can't do anything about it and that I needed to talk to his manager. It is non refundable. Problem is ... He was suppose to cancel both of my warrenty and did nothing for 3 months and I had to find out that nothing was done and had to contact and complete the cancelation request which he should've done 3 months ago and now he tells me its nonrefundable. I then called in to talk to his manager the next day. The manager emailed me the cancelation form but found out that it wasn't the correct form.

Then when I stopped back in to see the manager again... They made me wait over hour & half... Could not wait any longer so I left my contact number to reach when the manager is available. No call back even leaving several voicemail. I have never been treated this poorly as a customer. Why would I even want to have the dealership to mainance my car when they treat me like dirt. So I'm assuming they will not cancel my maintaince plus and I will not be refunded $1,150.00. As a customer I feel like I've been ignored and lied to. I feel like I got scammed. I will be writing a complaint to BBB, attorney general and consumer affairs. Thank you for your time.