Pacific Sales - San Diego Best Buy Buyer Beware - 2 failed deliveries so far, no cusotmer service San Diego California

Stay away from buying your kitchen appliances from Pacific Sales/Best Buy. Although my problem is specific to the San Diego, Mission Valley store, I have seen enough complaints to know this is a company wide problem. Although their showroom is great, the salespeople are knowledgable, and the prices are competitive... you will be lucky to ever get those appliances actually delivered.

I purchased a refrigerator and was told that the delivery would happen the followoing weekend. Then once the transaction was completed and I had gotten home, I received a call that the unit was on back order and would not be able to be delivered for 2 months! They failed to tell me this on the sales floor because they did not want to lose their sale.

After shopping around for a range and microwave combo, I again went to Pacific Sales. This time they confirmed that the items were available and the delivery/installation was scheduled for a few days later. I was given a window of 8AM - 12PM for the delivery. At 12, we called and were told they were running late and that the delivery would arrive by 2PM. At 6 PM I received a call that they were overbooked for the day and that I would have to reschedule for another day. I spent my entire Saturday waiting around for a delivery that never took place.

After calling Pacific Sales to complain, I was told that they were going to have the appliances delivered directly to their store on the following Wednesday and they would use a local "reliable" installer this time. Delivery was scheduled for the following day at 10:30 AM. Again the delivery did not happen at that time because the previous installation at another customers home was taking longer than normal. 10:30 got moved back to 12:30, then 2:30, and then the delivery guy called at 5:00 to say that the appliances never were shipped to the Pacific Sales store as scheduled.

Now they are ordering the appliances all over again from scratch and I have been told it will be another week. So basically they never did order the appliances like they said they would and lied to me about it.

Nobody at Best Buy (the parent company) has responded to any of my emails, which tells me that they could care less about customer service or making it right by the customer. Do yourself a favor and go elsewhere!