Pack & Load Services, Inc Dishonest billing, was charged twice what I expected. I was told I would be notified of any changes to my cost once the packing was completed but was never notified. SE Largo Nationwide

 Very unprofessional, the movers had never loaded a POD before and did not have enough people for the move. An additional person was supposed to come but never showed up, another got lost and took a long time to arrive. Left my home a disaster and left a great deal of packing material I had to dispose of. Was told they would come back if I rented a truck and storage unit. They never came back. Packed items I told them more than once not to pack. There was a great deal of room remaining in the POD when they were done, if it had been packed correctly it could have held a lot more items. 

Pack & Load movers came to my home and immediately noticed the job was much bigger than they anticipated. They had never come before that date to see what the job entailed and were completely unprepared.

Only 2 men and 1 woman were sent to pack and load the POD. Another mover was supposed to come but never arrived. The movers that did come told me they had never packed a POD before and had no experience with it.

I received a call that the job might take more than was quoted, I was told a maximum amount extra it would cost with the hopes it would be less and I would be notified what the final cost would be. I was never notified until I saw a charge of double the quote on my credit card.

When the movers needed more packing material one of the crew left and got lost and didn't return for quite awhile.

When the POD was filled and less than half of my house was packed, they told me not to worry and that if I rented a truck and storage unit they would return the next day to finish the job. I rented a storage unit and truck the next day but they did not return and my neighbors and son had to move the rest of the house in only a few hours the next evening.

They packed things in the POD I specifically, and more than once, told them not to pack and they left a great deal of packing material behind. There was a great deal of space left in the POD and could have held more items if the movers had been more experienced.

Once I noticed the charge of double what I expected I called customer service and spoke with Jason. He was extremely rude and did not have any concern for finding out the truth, he just told me that they would do a reverse box count when we receive our POD in the future which is at least three months away since we are still looking for a new home.

The lack of organization, communication and customer service as well as leaving my house a complete mess including the enormous amount of packing material for me to dispose of was completely unacceptable and the dishonest double charge at the end was the final straw that prompted me to file this report.