Complaint Review: Paragon Air, Inc. - Kula Hawaii
- Paragon Air, Inc. paragon-air.com Kula, Hawaii U.S.A.
- Phone: 808-244-3356
- Web:
- Category: Airline Companies
Paragon Air, Inc. Nik Charles cancelled my reservations to Molokai 3 times 12/07, and has not refunded my cost as promised. Kula Hawaii
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In December 2007, Nik Charles, Director of Operations, cancelled our reservation for two for a Damien Tour from Kapalua, Maui, to Kalaupapa, Molokai, in the amount of $609.45. This tour was cancelled three times by Mr. Charles, once for "mechanical problems", once for "bad weather on Molokai, and once because he had "no plane available". He promised to credit our credit card for the full amount, but has failed to do so. He even promised a "free trip" upon our return to Maui. I tried to rebook several times, but he failed to respond to both my on-line request an telephone messages. I filed a complaint with the Better Business Bureau of Hawaii. They have more than 25 complaints aganist this company, most of which are refund issues. Also filed a complaint with Office of Consumer Affairs, Air Consumer Protections Division and the Attorney General of Hawaii.
Laura
Honolulu, Hawaii
U.S.A.
This report was posted on Ripoff Report on 04/28/2009 01:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/paragon-air-inc/kula-hawaii-96790/paragon-air-inc-nik-charles-cancelled-my-reservations-to-molokai-3-times-1207-and-has-447205. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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