Complaint Review: Parco Home Improvement Inc. - Valley Stream New York
- Parco Home Improvement Inc. Valley Stream, New York USA
- Phone: (516) 560-7612
- Web: www.ParcoHomeImprovement.com
- Category: Blinds / Shutters / Window Care
Parco Home Improvement Inc. Parisi, John Owner failed to fix windows and honor the Parco Lifetime warranty on labor and materials. Numerous Calls. Valley Stream New York
*REBUTTAL Owner of company: We tried to help this customer.
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For more than a year, I have contacted Parco Home Improvement owner, John Parisi and requested his service to repair three home windows- two of them have a broken glass panel and one that got too foggy. These windows have a Parco Lifetime Warranty on labor and materials.
At first Mr. Parisi kept promising me that he would call me at a later day and arraign an appointment. He finally came to the house last April and after he saw the contract, he stated that Parco Home Improvement went out of business. However; he stated that he was going to help us fixing those windows. Of course there was going to be a charge. He promised he would contact us to give us a date for the repairing. Since he never called back, I have called him numerous times to his office and left few messages. I even said that I didn’t mind to pay for his service.
Now, he doesn't pick up his phone and does not return my calls.
I Imagine that when he said that Parco did exist anymore was because he didn’t want to honor his company’s Life Time Warranty. However, Jonh Parisi has listed his business as Parco Home improvement Corp. in http://www.homeadvisor.com/ and as Parco Home Improvement Inc. in http://www.angieslist.com/.
These two websites get a good number of customers to any business. I am sure many more people may be contacting this gentleman/business and will, at a later date, have the same problem with his lack of response and professional ethics. I am really disappointed now.
This report was posted on Ripoff Report on 06/22/2015 11:22 AM and is a permanent record located here: https://www.ripoffreport.com/reports/parco-home-improvement-inc/valley-stream-new-york/parco-home-improvement-inc-parisi-john-owner-failed-to-fix-windows-and-honor-the-parco-1237201. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 REBUTTAL Owner of company
We tried to help this customer.
AUTHOR: Parco Home Inprovements - (USA)
SUBMITTED: Friday, November 18, 2016
Greetings,
This is John Parisi from Parco Home improvements.
I revisited this customers house 4 times and tried to solve her issues with her windows.
The window manufacturer has gone out of business so their warranty goes with it. I do offer a Parco Lifetime warranty on craftsmanship and I carry over the manufactures warranty . I have explained to her that the manufacture has gone out of business and I have provided her with several solutions to work out this matter. She was not satisfied with any of the solutions and decided to file with rip off report.
I did all I can to make this customer happy.
Sincerely,
John Parisi
Owner
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