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Report: #367656

Complaint Review: PARK AVENUE DESIGNS - TAMPA Florida

  • Submitted: Wed, August 27, 2008
  • Updated: Tue, March 09, 2010
  • Reported By: Lakeland Florida
  • PARK AVENUE DESIGNS
    6702 BENJAMIN RD. STE 300
    TAMPA, Florida
    U.S.A.

PARK AVENUE DESIGNS PARK AVE DESIGNS: BUYER BEWARE! TAMPA Florida

*REBUTTAL Owner of company: Park Avenue Fights Back!

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To: All ConsumersBEWARE!!!

Re: PARK AVE. DESIGNS
6702 BENJAMIN RD. SUITE 300
TAMPA, FL 33634-4400

My name is Jonathan and I would like to file a formal complaint against Park Ave. Designs and WARN everyone considering doing business with this company to BEWARE!

I would like to let everyone know that I am a business owner (Financial Services) with over 200 offices that I manage nationwide and have been in the customer relations business for 24 years. No company or any one individual has never treated me with such disrespect in my lifetime. (George Gobes, Pres.) I would like to take this time to tell you the series of events and how this company TOOK MY MONEY!

My wife and I decided back in March of 2008 to remodel our kitchen. We contacted Park Avenue Designs to do the job. They required 50% upfront deposit to order the supplies and cabinets. We paid them $21,000 immediately.
When the cabinets finally arrived (after numerous delays) they were the wrong color! We had ordered a darker shade of brown. George, the owner told us that this was common within the industry. I had never heard of such a thing! He never told us about this when he took our $21,000 deposit.
After much discussion, he offered us a small discount if we took the cabinets as is. After much thought we agreed to help him out. (He would have been stuck with the cabinets) We signed a new contract for the reduced amount and the work was supposed to begin.
His crew never showed up on time. They would show up sporadically and sometimes only work for a few hours and leave.
The manager ordered a $700 part for our kitchen and because of his wrong measurements it did not fit. We were told that we would get a credit for this part because it was not our fault. (They never credited us!)
On May 20, 2008, George demanded a payment ($17,000) and told us that he needed the money to continue the job. We paid him promptly. He never finished the job and we never saw him again.
There were cracked doors that needed to be replaced. Moldings that were never installed. Light fixtures that were never installed and much more.
We had an unpaid balance of approx. $2500.00 that he told us we owed him.
I told him to come and complete the work and I would gladly pay him the remaining balance. He never showed up.
Instead, I got a bill for $3,504.29. This included the part that they were supposed to credit us. I disputed the bill but they would not budge. I wanted a full breakdown of the charges but they would not give them to us. I told them that I would not pay the $3,504.29 until I saw the breakdown.
Instead of working with us, he went and filed a LEIN against our property for the amount of $3,504.29. I would have GLADLY paid him if I truly owed him that amount of money!
I still have broken cabinets, missing lighting fixtures and moldings that were not completed. I told him that I would pay him what I really owed him once he completed the work. His answer was Pay him the full amount and he would cover any damages under his warranty program. (Warranty is for when the job is completed and the manufacturer stands behind his/her product)
That was the most absurd thing that I have ever heard.
That is like buying a NEW car with a cracked windshield and 4 flat tires and having the dealership expect full payment. They should fix the problem FIRST! I told him that I would not pay the remaining amount until he came and completed the job.
On numerous times my wife tried to call him and he would simply HANG UP! She called his office on one occasion and he instructed his receptionist to HANG UP on her!
He told other people that we had cheated him out of money. That was just not true. Now our name is being slandered as well.
Now we are stuck with a kitchen that is not completed, cabinets that are cracked, lights that are not installed and a LEIN on our property.

Let me say that I have never filed a complaint against any person or company in my life. This individual is the worst businessman and the most arrogant individual I have ever met. He has treated us with total disrespect and has taken complete advantage of us.

I would strongly warn any individual to never do business with his company. They lied, took advantage of us, and cheated us out of our money. In my opinion, they are the most dishonest company I have ever done business with.

Jonathan
Lakeland, Florida
U.S.A.

This report was posted on Ripoff Report on 08/27/2008 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/park-avenue-designs/tampa-florida-33634-4400/park-avenue-designs-park-ave-designs-buyer-beware-tampa-florida-367656. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Park Avenue Fights Back!

AUTHOR: Park Avenue Designs - (USA)

Rebuttal:

Mr. George F. Gobes, President, Park Avenue Custom Designs, Inc.

Complainant:   

Mr. Jonathan Jackson, President, Freedom America, Inc.

In lieu of commenting about my experience with Mr. & Mrs. Jackson I would prefer talking about the over 500 successful projects that we have completed in the past 16 years.

In 1993 I founded Park Avenue Designs with the intention of becoming the best kitchen & bath designer in the Tampa Bay area.  We are proud to say we have accomplished that and so much more. We are at the top of our game and have earned a reputation that is respected throughout the country. 

If I were to utilize Rip-off Report as a guide to ferret out bad businesses, I would consider two major factors.  The record of the company in question and the motive of the complainant. 

Therefore, Ive elected to let my clientele tell you our story.  Below are testimonial letters and references of our clients for your review.

If anyone reading this rebuttal would like to contact anyone on our list, please feel free to contact me and I will arrange a meeting. My phone number is 813.884.9440

Testimonials:

Dear. George,

Just a short note to say Kennon and I love our Kitchen! When I walk into it every day I smile. We can't thank you enough for your guidance and support during the process. You and your expert staff earned our trust, which isnt easy to do with a project of this magnitude.

As a functional expert, you made sure you reviewed our options and gave clear answers to our sometimes unclear questions.

Needless to say, we would recommend you to family, friends, and acquaintances. Lets get together soon and enjoy the kitchen together.

Sincerely,

Fulton Smith-Sykes, VP of Marketing and Advertising, Outback Steakhouse, Inc.

Law Offices of Levine, Hirsh, Segall, Mackenzie & Friedsam

Dear George,

I wanted to take this opportunity to thank you and your company for the excellent and professional job you did in the renovation of my kitchen at my home.

Your assistance in the design phase of the kitchen was extremely helpful and your attention to detail during the actual cabinet installation proved to be extremely valuable. I was particularly impressed that the date you started the cabinet installation would begin was met without delay and that your crew remained at the work-site continually until the work was completed and all cabinets were installed.

During construction, you were always available to me and my wife if we had any questions and were accessible to other subcontractors in the coordination of the project. It is rare indeed that any construction project is accomplished timely and without major problems and your company is in great measure responsible for this project's success.

Again, I thank you and your company for your professionalism and quality of your product and have no hesitancy in recommending Park Avenue Designs to other clients who have a need for your service.

Cordially yours,

Richard A. Hirsch

***************************************************************************************************

Dear George,

I wanted to take a moment to say that working with Park Avenue Designs has been the highlight of our new home project. In any building or remodeling project the true test of quality should be based on the homeowner's opinion of the service provider and his/her product after completion. I can honestly say that I hold you and your company in even higher regard now- after installation of my cabinets- then i did when you first wowed me with your portfolio and industry knowledge.

I hope you will pass this advice to future customers: Be patient in the beginning of the project because you will see spectacular rewards at the end. I am an impatient person, so i had to fight frustration during the design, pricing, and fine-tuning processes. I now see that you took the necessary time in those early stages to assure near perfection upon completion. Thank you for being a stickler for detail!

George, you and your employees have proven to be true to your words. Your cabinets arrived earlier than you projected, you met every deadline set by the general contractor under difficult circumstances, and you made things right at the end- even if an issue was created by another subcontractor. I think the best thing i can say about Park Avenue designs is that if I had to do my building project all over again, I'd still choose you.

I wish all of you the continued success- you have earned it.

Best Regards,

Kathy Richter

****************************************************************************************************

To whom it may concern:

It is my pleasure to recommend Park Avenue Designs. I have had the pleasure of working with George Gobes on a number of difficult and diverse projects. He has consistently produced a quality product on time and at, or below, budget. His firm is at the top of the list of those who deliver when and where promised.

Yours very truly,

Stapleton D. Gooch, IV, President

****************************************************************************************************

To the entire staff of Park Avenue Designs:

We are so happy with our new cabinets. It was a long decision making process, but we definitely made the right choice. Our cabinets are beautiful. The master bathroom looks just like my picture. Working with your company was the easiest phase of building our new home. Planning, communication, prompted, craftsmanship, right down to sweeping the floor after each days' work are just a few of your qualifications.

Recommending you will be a pleasure. Thanks for a job well done.

Jack & Judy Holloway, Holloway Pools

****************************************************************************************************

Dear George,

We are so happy with our new built-in cabinets for the office in our home which your team of guys recently installed. Its difficult to find the right adjectives that fit, because the entire room is beyond description. The workmanship was impeccable and the professionalism was second to none. The detail is exquisite. The thinking behind every function was virtually complete and thorough. The room is absolutely beautiful thanks to your work.

As a retired general contractor, Mark was amazed with the attention to detail your craftsmen had in putting together this custom piece of "furniture" you created.

We would be pleased if you would like future clients to view the results.

Thank you again for everything.

Very truly yours,

Deborah & Mark Rosenthal

****************************************************************************************************

Dear George,

In January of 2002, we contracted with Park Avenue Designs, Inc. to design and develop most of the cabinetry for our new home.

Jean and I would like to take a moment to let you know what a pleasure it has been to have dealt with you and your staff. Our cabinetry is beautiful and the installation is impeccable. You have exceeded our expectations with your quality, as well as, with your performance. Business success is not achieved from the quality of merchandise alone - it is also fully dependent on the capability, and integrity of those responsible for design, installations, and service. In this day of speed and cost-cutting it is a rare treat to encounter quality and professional workmanship of this caliber.

We are thankful to you each and every day as we walk through our new home and see the amazing work that was completed. We would have no reservations in recommending your company to our friends and family. Good Luck!

Sincerely,

John E. Hayes, Jr.

****************************************************************************************************

Dear George,

As you know, I run a construction company here in town that does approximately $60 million a year. In my wildest imagination, I did not believe that you could design and complete the project on budget, on schedule. I not only made the task impossible by forcing you to match the existing cabinets in order to save half the kitchen, our approach resulted in a very difficult schedule that made your task nearly impossible. You and your team consistently rose to the occasion and the finished product is absolutely beautiful. Your attention to detail, your ability to isolate the issues and keep everybody informed of what needed to be done in order to meet the schedule, truly amazed me.

Our home is always open to you should you ever wish to show any prospective client our kitchen, bar and entertainment center.

Again, thanks for all your great work.

Sincerely,

Joseph M. Williams, Kimmins Construction Company

****************************************************************************************************

Dear George,

I wanted to write you to let you know how pleased I am with the cabinetry work that you recently completed in my kitchen. The quality of your workmanship not only met but exceeded my expectations which were exactly the promise that you had put in writing to me on your proposal. Your frequent telephone calls kept me updated on the progress of the job which was helpful in planning my schedule around your work.

I have had two custom homes built over the past twelve years and most recently this kitchen remodeling project. Without a doubt you have performed far above any other subcontractor I have ever been involved with. Your attention to quality, detail and your knowledge of wood working gave me a high comfort level. The letters i usually write after completion of construction projects are letters of complaints. I am pleased that i can finally write a letter of thanks.

Please feel free to use me as a reference. I look forward to working with you again on future projects.

Sincerely,

Philip T. Dinkins, Director of Leasing, INSIGNIA/ESG, INC.

****************************************************************************************************

Dear George,

Carole and I want to express our appreciation to you and your staff for the outstanding work you did on the design and installation of the new cabinets for our townhouse. Although the job probably wasn't "big" by most standards, it was to us and you treated it as if it was to you, too.

You and your staff were with us every step of the way from initial design and measurements, to design refinements, and to installation (up-to and including the last minute change due to that darn over door!)

The installation was done very professionally. The installers were punctual and very mindful of protecting the rest of our home. They were efficient and did a fine job of cleaning-up after themselves.

The fact that the whole process was completed three weeks earlier than anticipated was the icing on the cake. We look forward to working with Park Avenue again.

Sincerely,

Peter J. Klingler

****************************************************************************************************

Dear George,

We wanted to write you this letter to express our appreciation for the job you and your company did in installing our new kitchen. It looks great and we are very happy with it. We continue to get favorable comments from everyone who sees it.

In Florida, it is tough to find contractors who are as committed to excellence as you are. From the design phase through the installation, you and your entire team were always very professional, courteous, tidy and your craftsmanship superb.

Many thanks for an excellent job. We would certainly recommend you and Park Avenue Designs to others.

Sincerely,

Jonathan & Kimberly Grinsted

****************************************************************************************************

Dear George,

My wife and I wanted to take this opportunity to that you for the magnificent job that you and your company has done in providing us with a magnificent kitchen. Your staffs expertise and your diligence has provided beyond the scope of anything we had anticipated.

I was fortunate enough to work with many of my own clients with regard to much of the construction issues that went on. However, without your diligence, leadership and coordination my clients and friends would never have been able to complete the job in the manner of which you directed. The materials were magnificent; your employees were an example of how employees should not only work, but how they should keep a work site. But more than anything else, your personal touch and your conscientiousness with regard to detail was extremely well received by both Donna and me.

If I can ever be of any service or provide any referral for you for any clients or any of your friends, please do not hesitate to give me a call, or ask them to call as well.

I look forward to doing more business with you in the future.

Sincerely,

Richard D. Heider, CLU, ChFC

****************************************************************************************************

References:

Dr. & Mrs. John Arrington,                                                  Tampa, Florida

Custom Marble Works, Inc,                                                Tampa, Florida

Mr. & Mrs. Michael Stephens,                                            Tampa, Florida

Mr. & Mrs. Joie Chitwood,                                                   Apollo Beach, Florida

Mr. & Mrs. James Winge,                                                    Tampa, Florida

Ms. Grace Ginuta,                                                                Tampa, Florida

Mr. & Mrs. Richard Giunta,                                                 Tampa, Florida

Mr. Stapleton Gooch,                                                          Tampa, Florida

Mr. & Mrs. Lex Goldenberg,                                                Tampa, Florida

Glaser Homes (Jerry Glaser),                                            Palm Harbor, Florida

Dr. & Mrs. Reed Murtagh,                                                   Tampa, Florida

Mr. & Mrs. Ralph Marcadis,                                                Tampa, Florida

Mr. & Mrs. Eric Gruman,                                                     Tampa, Florida

Mr. & Mrs. Bill Gruman,                                                       Tampa, Florida

Mr. Richard Brenner,                                                           Tampa, Florida

Mr. & Mrs. Peter Klingler,                                                    Tampa, Florida

Mr. & Mrs. James Resch,                                                    Tampa, Florida

Mr. & Mrs. Richard Hirsch,                                                 Tampa, Florida

Mr. & Mrs. Jack Holloway,                                                  Hudson, Florida

Mr. & Mrs. James Ferman,                                                 Tampa, Florida

Ms. Denise Diorio,                                                               Tampa, Florida

Dr. & Mrs. David Pielak,                                                      Oldsmar, Florida

Mr. & Mrs. Mark McDonell,                                                 Tampa, Florida

Mr. & Mrs. Donald Lough,                                                  Tampa, Florida

Dr. & Mrs. Dennis Feldmen,                                              Tampa, Florida

Mr. & Mrs. Lester Ryals,                                                      Tampa, Florida

Mr. & Mrs. Dominick Scarpinato,                                       Tampa, Florida

Mr. & Mrs. John Grinsted,                                                   Clearwater, Florida

Dr. & Mrs. David Thrush,                                                    Tampa, Florida

Mr. & Mrs. Jack Roth,                                                          Tampa, Florida

Mr. & Mrs. Bradley Richardson,                                         Tampa, Florida

Mr. & Mrs. David Brown,                                                     Tampa, Florida

Mr. Chris Campbell,                                                            Plant City, Florida

Ms. Bonnie Flood Chez,                                                     Tampa, Florida

Mr. & Mrs. Jack Welber,                                                      Palm Harbor, Florida

Mr. & Mrs. Gary Feicke,                                                       Tampa, Florida

Mr. & Mrs. Thomas Bellante,                                              Tampa, Florida

Mr. & Mrs. Brian Wallace,                                                   Largo, Florida

Dr. & Mrs. Charles Cavaliere,                                            Oldsmar, Florida

Mr. & Mrs. Mark Buck,                                                         Tampa, Florida

Mr. & Mrs. Robert Brown,                                                    Tampa, Florida

Mr. & Mrs. Richard Heider,                                                 Tampa, Florida

Mr. & Mrs. Bill Eichmann,                                                   Odessa, Florida

Mr. & Mrs. John Borreca,                                                    Reddington Beach, Florida

Mr. & Mrs. Michael Rosenthal,                                          Tampa, Florida

Ms. Patti Coreschi,                                                               Tampa, Florida

Mr. & Mrs. Robert Schmitz,                                                 St. Petersburg, Florida

Mr.  & Mrs. Garry Smith,                                                      Tampa, Florida

Mr. & Mrs. Michael Brent,                                                   Tampa, Florida

Mr. Joan Van Ost,                                                                Tampa, Florida

Ms. Elena F. Back,                                                               Tampa, Florida

Mr. & Mrs. Dennis Cubero,                                                 Tampa, Florida

Mr. & Mrs. Larry Pebbles,                                                    Lutz, Florida

Mr. Jerry Miller,                                                                     Tampa, Florida

Ms. Dale F. Lewis,                                                               Tampa, Florida

Mr. & Mrs. Lance Campbell,                                               Lutz, Florida

Mr. & Mrs. Jasone Cerasia,                                                Lithia, Florida

Matt Padden & Pam Eliopulos,                                         Tampa, Florida

Mr. Lori Branham,                                                                Lutz, Florida

Mr. & Mrs. Charles Bolles,                                                  Tampa, Florida

Mr. & Mrs. Wayde Charest,                                                 Tampa, Florida

Dr. & Mrs. Issac Mallah,                                                      Lutz, Florida

Ms. Jean Mayer,                                                                   Tampa, Florida

Ms. Peggy McElroy,                                                             St. Pete Beach, Florida

Granite World (Rudy & Julie Vidal),                                 Tampa, Florida

Mr. & Mrs. Kevin Nissen,                                                    Wesley Chapel, Florida

Mr. & Mrs. Marvin Oster,                                                      Tampa, Florida

Mr. & Mrs. Charles Resnick,                                              Tampa, Florida

Mr. & Mrs. Jesus Rodriquez,                                              Tampa, Florida

Dr. & Mrs. Nick Sears,                                                         Harbor Island, Florida

Mr. & Mrs. Alan Weiner,                                                      Tampa, Florida

Mr. & Mrs. William Loughery,                                             St. Pete Beach, Florida

Mr. & Mrs. Mike Germak,                                                     Tampa, Florida

Mr. & Mrs. Charles Grimm,                                                 Palm Harbor, Florida

Dr. & Mrs. Ken Solomon,                                                    Tampa, Florida

Mr. & Mrs. Jeffery Tierney,                                      Tampa, Florida

Mr. & Mrs. Gary Van Meer,                                                 Tarpon Springs, Florida

Mr. Roy Collins III,                                                                Tampa, Florida

Mr. & Mrs. Carlos Baldor,                                                    Tampa, Florida

Ms. Fahremah Ertefai,                                                        Clearwater Beach, FL

Mr.  Anthony Italiano,                                                          Tampa, Florida

Mr. & Mrs. Robert Smith,                                                     Tampa, Florida

Mr. & Mrs. Bob Deluca,                                                       Tampa, Florida

Ms. Cathy Bame,                                                                 Tampa, Florida

Ms. Cindy Alander,                                                              Tampa, Florida

Dr. & Mrs. Dennis Jones,                                                   Tampa, Florida

Ms. Diane Simon,                                                                St. Petersburg, Florida

Mr. & Mrs. James Wilkes,                                                   Tampa, Florida

Ms. Kathy Richter,                                                               Indian Shores, Florida

Mr. & Mrs. Christopher Lykes, &

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